Student Success Coach (Academic Resource Center Specialist) - SDEM

New York City, New York (Manhattan) County
May 02, 2014
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10000

Regular/Temporary: Regular


Administers the activities of a learning resource or support center.

- Supports the design and delivery of academic resources such as tutoring, remedial and other student programs and services, delivered in a variety of modes, including on-line

- Produces and administers training programs, lectures, workshops, seminars and special events

- Collaborates with various College offices to improve student and faculty services; implements new services and assures existing services are effectively provided. 

- Serves as resource expert for students and faculty regarding center policies and procedures, and if needed, technology issues related to their learning experience

- May assist and/or supervise office operations and/or department budget

- Performs related duties as assigned.

Job Title Name: Academic Resource Center Specialist


Higher Education Assistant




Hostos Community College is initiating an important innovation in the operation of the College and the lives of its students. The Student Success Coaching Unit has been created to better meet the multifaceted advisement needs of its students in order to increase student success and degree completion. 

Student Success Coaches are responsible for the following:
- Develop a personal, collaborative relationship with assigned students and provide individualized guidance and ongoing feedback.
- Assess student needs and connect them to existing college resources; identify resources to enhance both academic success and personal development.
- Assist in the implementation of action plans to achieve student-defined success.
- Encourage students to achieve self-awareness and identify their strengths, values, and interests.
- Assist students in developing decision-making skills.
- Support students in honing time management skills to better utilize time, prioritize commitments, and meet deadlines.
- Provide students with "study smarter" techniques through a wide assortment of active reading, test taking, and task analysis strategies.
- Intervene with appropriate program support services and referrals to faculty learning resources and/or college Student Development services.
- Track student success based on University and College Wide Retention Performance Indicators; evaluate, document, and report on student academic participation and progress.


Bachelor's degree and four years' related experience required.


The following qualifications are preferred:
- Coaching/Advising/Counseling experience in Higher Education
- Experience using holistic and strengths-based approaches to student development
- Familiarity with the community college context and developmental education
- Experience using diagnostic and assessment methods and tools
- Ability to work well in a student-centered, diverse, dynamic, time-sensitive, and responsive unit
- Availability to work evening and weekend hours
- Bilingual in English and Spanish


Salary commensurate with education and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Previous applicants need not reapply

Applicants must apply online by accessing the CUNY website at and navigating to the following links: "Employment", and "Search Job Listings".

Please attach resume, cover letter, and the names, addresses, and telephone numbers of three professional references


May 31, 2014 (Search Reopened)


CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.PI76723362