Senior Student Service Representative, Registrar's Office

Job Location Enterprise Hall - 44983 Knoll Sq - AS0001
Campus Location: Ashburn
Division/Vice President: Provost and Executive Vice President for Academic Affairs (AA)
College/School/Department: Not Applicable

Internal Applicants Only? Yes (Department Specific)
Position Type: Administrative/Professional
Posting Number: Staff - 003430
Working Title: Senior Student Service Representative, Registrar's Office
Full-Time/Part-Time: Full-Time
Work Schedule: Monday-Friday
Total Hours Per Week: 40
Pay Grade: 13
Recruitment Salary Range: Commensurate with experience
Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, Sex Offender Registry Search, and Prior Employment Verification, Credit
If other was selected above, or there are special requirements, please explain.
If temporary, grant funded or limited term appointment, position funded until:
Telework: No
Job Open Date: 05/01/2014
Job Close Date: 05/04/2014
Open Until Filled: No
Applicant Review Will Commence On:

Ad Statement:

Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication,respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.

Job Description Summary:
Minimum Qualifications:

Associates degree, or higher, in an appropriate area of specialization plus 1-2 years of relevant experience. Degree requirements may be substituted with a combination of education, training and experience.

Desired Qualifications:

At least one year of experience in a Registrar’s Office. Experience being a lead position/role model to junior staff.

Special Instructions to Applicants:

Job Duties
  • Provides comprehensive information and support services via phone, email, and in-person in such areas as GWeb registration, class schedule information, enrollment/degree verifications, transcript requests, withdrawal information, and consortium information & registration.

  • Evaluates customers’ problems to include complex matters such as discrepancies in the registration process; resolves issues by offering explanations, options, and/or solutions, and follows through to resolution; assists SIS Representatives level 1 and 2 with more complex inquiries, which demand a higher level of knowledge and skill.

  • Processes requests for transcripts to include collection and recording of associated fees; Processes requests for certification of information contained within the student record and evaluates the request under FERPA guidelines; Processes biographical change requests and updates associated student records; Provides suggestions for continued improvements to Registrar’s Office processes based upon interaction with customers.

  • Scans and indexes pre-computer archive records to digitize the university academic archives; Troubleshoots missing/partial records and performs research to locate additional records.

  • Processing and evaluation of transfer credit. Consult with the Transfer Coordinator to determine course equivalencies for awarding of appropriate GW academic credit.

  • Other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning additional responsibilities that are logically related to the position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently employed at the George Washington University?
    • Yes
    • No

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

The George Washington University is an Equal Opportunity/Equal Access/Affirmative Action institution.PI76711567