Hobsons Communication Manager (Student Life Manager)

New York City, New York (Manhattan) County
Apr 29, 2014
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10587

Regular/Temporary: Regular


Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.
- Evaluates student needs and trends to develop a range of student services

- Develops and administers specific programs and general activities in support of student needs

- Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities

- Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues

- Manages staff, fiscal resources, and facilities supporting student affairs activities

- Performs related duties as assigned.

Job Title Name:  Student Life Manager


Higher Education Associate




The University has purchased the Hobsons Retain which is a software platform that allows support and communication to enrolled students. Hobsons Retain streamlines support and communication between students, faculty, and staff to enhance student retention efforts. This position will interact with the college community in order to effectively execute the features of this product to communicate with the over 24,000 registered students. Hobsons Retain will require daily, weekly, and monthly updates to all of the data that has been entered into the system in order to accurately monitor the student communications. Some of the features of Hobsons Retain will create targeted communications to students to provide information about specific services and resources; serve as a complement to Hobson's Connect software used by the Admissions Office to communicate to incoming students during pre-enrollment; include features such as referral tools, alert mechanisms, and data reporting; and offer the capability to create student VIP pages that allow students to create a self-designed log-on page to connect them to self-selected areas of interest.

The Hobsons Communications Manager will report to the Vice President or Dean of Student Affairs or designee. This person will:
- Develop and implement strategies to use Hobson's Retain and Connect and other program features to assist the college in streamlining our communication between and among students, faculty, and staff with the goal of increasing student retention.
- Participate in campus-wide retention and persistence outreach and activities.
- Oversee daily, weekly, and monthly updates to all of the data that has been entered into the system in order to accurately monitor and assist the at risk student population.
- Interact with the college community to effectively execute the features of this product.
- Coordinate and streamline all hard-copy, electronic, and social media student-focused communications and materials for the Division of Student Affairs.
- Provide assistance with major college-wide events such as commencement, orientation, registration, and honors convocation.


Bachelor's degree and six years related experience required.


- Master's degree in student personnel administration, higher education, communication, or a related field highly preferred
- Experience with working knowledge of current higher education practice, theory, and research
- Knowledge of best practices in student success program implementation with an emphasis on research assessment, and data-informed decision making
- Successful implementation of student programs for a diverse student population, and evidence of successful collaborations
- Must possess strong oral communication and interpersonal skills with attention to detail and proven leadership
- Willingness to work evening hours and weekends as necessary
- Be a dynamic individual who can work independently and under general supervision to provide courteous and accurate customer service to all students, visitors, and campus community
- Be or have been involved in professional associations
- Proficiency in Microsoft Office Suite and student communication software and/or programs


$55,602 - $74,133


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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6/02/14 (Previously posted as ID# 9397)


CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.PI76541865