Director of Disability Services, COCE

Manchester, Hillsborough County
Apr 28, 2014

At Southern New Hampshire University we routinely go above and beyond what is expected of us. We believe there are no limits to what you can do, what you can be and what you can achieve. For the sixth consecutive year, Southern New Hampshire University (SNHU) has been recognized in the “Great Colleges to Work For” survey conducted by The Chronicle of Higher Education. One of only 10 four-year colleges and universities recognized as an Honor Roll recipient for scoring consistently well across 12 categories of best practices, SNHU was cited for “showcasing job practices that employees appreciate most.” Categories included collaborative governance, job satisfaction, work/life balance, compensation and benefits, and professional/career development programs amongst many others. Come be a part of innovation and education!


Southern New Hampshire University is currently seeking a Director of Disability Service for our College of Online and Continuing Education division.

The Director of Disability Services will develop an innovative Disability Services department for the College of Online and Continuing Education (COCE) at SNHU. Additional duties include:


• Provide leadership and oversight of all disability-related access and programming for students, staff and faculty at COCE.

• Work closely with the institutional compliance officer, as well as faculty and administrators, to ensure access and equal opportunities forSNHU community members with disabilities.

•   Responsible for increasing the percentage of students who provide complete documentation, increase the number of students with approved accommodation plans, and eliminate complaints related to student access.

•  Develop a proactive outreach model (from the point of student disclosure) to ensure that student documentation is submitted and  approved accommodation plans are in place to drive student success.

•   Provides oversight, planning, coordination, supervision, goal setting and evaluation of all aspects of the Disability Services department, including, but not limited to: quantity and quality of services provided by staff; modification of program structure; development of processes and procedures; special projects of departmental staff.

Lead efforts to transform the institutional culture by educating, advocating for and raising awareness of inclusion and diversity related to persons with disabilities.

Oversee provision of auxiliary services such as conversion of documents into alternate accessible formats, sign language interpreters, CART providers, note-takers, proctors, etc.

Coordinate and manage provisions for academic support services for students with disabilities to include evaluation and interpretation of documentation, and the creation of academic accommodation plans for registered students with disabilities. Developing and implementing individualized accommodations and support, providing advocacy, support, and problem-solving assistance as needed.

Hears and resolves student appeals to the documentation review and/or accommodation determination processes, providing information for further grievance measures if appropriate.

Orients, collaborates with and serves as a resource and liaison for students, faculty, staff, and administrators regarding reasonable accommodations, universal design, disability reconciliation and compliance with legal requirements.

Serve on University-wide ADA/504 Compliance Committee. Keep current with and disseminates information about disability law and judicial interpretation in collaboration with the ADA/504 Compliance Officer. Makes related recommendations to appropriate administrators, stakeholders and constituents to ensure institutional compliance and effective service to persons with disabilities.

Propose, develop and implement relevant guidelines and policies as needed. Perform essential administrative tasks: documentation, accurate record keeping, confidentiality, performance appraisals, and writing annual goals and reports.

• Master’s degree required in Higher Education Administration, Education, Rehabilitation, Counseling, or related field. 
• Preferred minimum five years professional employment as a campus disability support service provider or related position. (Experience with online students strongly preferred.)
• Experience with individuals with disabilities and disability issues.
• Effective leadership, supervisory, and programming skills. 
• Evidence of strong oral and written communication skills. 
• Ability to work well with members of the University including faculty, staff, students, as well as other agencies.
• Demonstrated knowledge of disability laws as they pertain to higher education and students with disabilities including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act, as Amended. 
• Expertise in analyzing and interpreting psychometric reports.
• Demonstrated effectiveness in collaborating and communicating with a wide range of constituents and stakeholders.
• Strong comfort with technology with a strategic vision for developing innovative services leveraging technology tools.
• Experience with the development of departmental performance metrics/dashboards and ongoing quality assurance measures.