Library Operations Supervisor

Tucson, Pima County
Apr 25, 2014
Duties and Responsibilities: Team Leadership and Staff Supervision (80%) - Supervises and directs the work of 6 full-time employees within the unit and individual work team, including: *Hires, orients/trains, assigns work; evaluates performance and counsels employees regarding performance deficiencies, and assists in initiating disciplinary actions. *Approves time records and requests for time off using Kronos time and attendance system; verifies accuracy of hours/schedules; audits timecards of student manager employees to ensure policies and procedures are followed, and works with team leader and accountants as needed to resolve payroll issues. *Mentors and coaches staff by encouraging growth and career development and creating an environment in which performance/learning goals can be achieved; follows up with employees after learning activities and ensures employees have necessary tools and resources. *Monitors performance/learning goals as established in individual developmental reviews, and ensures established competencies are met and peer reviews are done tri-annually. *Monitors operating budget for ILC, follows up with team members and budget liaison to ensure spending is in alignment with allocated budget and goal. *Helps employees address and resolve a wide variety of concerns and complaints associated with coworkers, supervisors and other team members by using Constructive Dialogue approach. *Coordinates (as needed) the work of student and temporary employees, such as assigning work, managing performance and initiating disciplinary actions/terminations. *Actively participates on Leadership Team, reviewing and implementing changes in team structure, policies and work expectations; participates in library-wide events such as Allstaff, project team open reports, and vendor presentations and brings information/learning to team, assigned staff and leadership group. Customer Service Leadership (15%)- Assists customers with basic research needs by providing information and referral service at various service sites, including evening and weekend rotation. *Responsible for customer complaints and fines problem-solving and negotiation at all sites. *Ensures team's work is performed effectively and benefits customers; establishes and monitors quality standards, and adjusts work schedules as needed. *Shares responsibility with team for data analysis to demonstrate quality work and continually improve customer access. Ensures data and statistical reports are established/monitored. *Directs/leads continuous improvements at IC reference desk. *Responsible for customer complaints referred by staff members. As needed, responds to LRC, CircAdm and AskRef referrals. Monitors staff emails re: Code of Conduct issues to ensure communication is accurate, professional, timely and effective by periodically reviewing and providing feedback based on responses that hat have been sent. Liaises with Facilities Management and UAPD as needed. *Follows up on desk training through observing desk staff and provides one-on-one in-depth training to ensure circulation and information and referral competencies are met. *Ensures desk schedules and opening and closing assignments for Information Commons and opening and closing policies and procedures for all Library buildings are established and followed. Complex Assignments/Project Management (5%)- This work varies from year to year. *Coordinates AIST's ILL work and liaises with DDAT regarding overall ILL support (i.e. scheduling and developing staffing models based on changing environment, data analysis, problem-solving and training). *Works pro-actively and constructively to identify, define and solve problems within own team, between teams and with individuals in team. *Actively participates and shares facilitation responsibilities of work team and AIST meetings. Minimum Qualifications: Bachelor's degree AND five years related library experience; OR nine years related, progressively responsible library experience; OR any equivalent combination of experience, training and/or education. Preferred Qualifications: *Demonstrated experience with leadership and supervisory practices, principles and techniques (range of staff classifications but emphasis on full-time permanent employees), including hiring, training (ability to create training documentation), evaluating performance against established competencies, coaching, mentoring and coordinating the work of others and/or projects, ensuring compliance with university and library policies and procedures. For more details and to apply, go to: The University of Arizona is an EEO/AA Employer - M/W/D/V