Coordinator of Desktop Support
Placement Range: $40,100 - $44,200
General Description: The Coordinator of Desktop Support coordinates and manages personnel, systems and technology resources to meet the goals of Oklahoma City Community College. Responsibilities include but are not limited to: managing help desk and computer technician staff; developing and maintaining procedures related to help desk activities; managing equipment inventories, managing the end point management system; development of end user guides, tips and training materials; and, providing for continued professional growth opportunities for Desktop Support staff. Provide support capacity for organizational needs through planning, allocation of equipment and personnel, research, acquisition, and deployment of appropriate technology.
Minimum Education/Experience: Microsoft Certified Solutions Expert (MCSE) And one of the following: Associate degree in management information systems, computer science, or related field from accredited college or university and one year of full time work experience in installing, configuring, and supporting personal computers and peripherals in a corporate environment. Or Three years of full time work experience in installing, configuring, and supporting personal computers and peripherals in a corporate environment.
Required Knowledge, Skills, and Abilities: Excellent analytic, written and verbal communication skills including the ability to effectively communicate technical information to non-technical users. Experience troubleshooting both hardware and Microsoft XP & Windows 7 operating systems Excellent human relations and communication skills Must be able to work flexible hours as needed Ability to maintain confidentiality of information
Special Instructions to Applicants: Candidates selected for interviews will be required to present a 3-5 minute presentation over a topic provided when notified to schedule interview. Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and copy of certificate confirming successful completion of the Microsoft Certified Solutions Expert (MCSE) certification. Please attach the certificate in the "Other Document" section on the "Required Documents" page. Applicants meeting the minimum requirement via the "Associate degree with 1 year of full time work experience" requirement must attach transcript conferring the associate degree. Applicants failing to attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.