Community Services Manager (14-086)

Coeur D'Alene, Kootenai County
Apr 25, 2014

Job Title:

Community Services Manager


Are Agency on Aging (Coeur d'Alene, ID)


Aging and Adult Services

Reports To:

Director – Aging and Adult Services


Administrative Services

Pay Grade:


FLSA Status:



The individual in this position serves as a primary staff person responsible for the supervision of program staff, for coordinating and assigning client caseloads and client visits, and for programs adhering to federal and state rules and regulations.

Essential Duties and Responsibilities

This list includes but is not limited to the following:

  • Monitor quality and completeness of work performed to ensure that all activities are within current rules, regulations and guidelines.
  • Complete all federal, state and internal reporting requirements.
  • Reviews and prioritize case load, outcomes and oversees Adult Protection Services program to ensure compliance with Federal & State guidelines.
  • Prioritize clients based on established protocol and availability of caseworkers.
  • Conduct weekly staffing meeting with caseworkers to review client cases caseloads, and travel schedules.
  • Develop long-range planning for community services programs and work towards successful completion of program goals and objectives.
  • Assign clients to caseworkers and coordinate client caseloads and client visits.
  • Hire, supervise, and evaluate program staff.
  • Adhere to the National Association of Social Workers (NASW) Code of Ethics.
  • Serves as the agency HIPPA Compliance Officer.
  • Develop protocols and memoranda of agreement as needed.
  • Assist in the development and monitoring of program budgets.
  • Maintain a positive, helpful, constructive attitude and work relationship with supervisor, staff, clients, and the community.

Marginal Duties

  • Perform other duties as assigned.


The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree or an Associate’s degree from a four-year college or university with major studies in the behavioral or social sciences, or a related field. One year experience working in human services programs/social services, and/or two years related experience and/or training.

Certificates, Licenses, Registrations

Must possess a valid driver’s license and proof of liability insurance. Preference to individuals to individuals with a current Idaho Social Work License.

Condition of Employment

Employee must successfully complete fingerprinting and criminal background check. Must have reliable transportation to be used during working hours and ability to travel to any of the five northern counties.

Supervisory Responsibilities

Directly supervises assigned employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills and Abilities

  • Knowledge of Social work practices and procedures
  • Knowledge of basic computer skills to include Microsoft Office
  • Skill in analyzing, interpreting and preparing documents and informationas journals, documents and manuals in a specialized field, legal documents and policy and procedures manuals
  • Ability to prepare and maintain accurate notes, reports, and investigative records
  • Ability to work accurately with numerical detail
  • Ability to use independent judgment and to manage confidential information
  • Ability to establish and maintain effective working relationships both internally and externally
  • Ability to plan procedures and prioritize work
  • Ability to understand and effectively operate relational databases specific to the College
  • Ability to operate standard office equipment including phone, fax, copier
  • Ability to effectively communicate orally and in writing

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use fingers and hands to keyboard or type and to handle materials, and to talk or hear. The employee must occasionally reach with hands and/or arms; climb or balance and stoop, kneel, crouch, or crawl lift and/or move up to 25 pounds. This position requires close, distance, peripheral vision as well as depth perception and ability to adjust focus.

Employee is also required to drive and get in and out of vehicle five to 10 times per day as well as gain access to facilities by climbing stairs and negotiating driveways and/or sidewalks which are sometimes wet, icy, or snow packed.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.


It is the applicant’s responsibility to ensure they have submitted all required materials, as listed below. Following application submittal, applicant can login via the Modify Your Application link (to the right) to view application profile:

1) Completed online profile (Steps 1-8 in application system)


UPLOADED IN STEP 5 OF PROFILE – Letter of interest which addresses your qualifications for this position (please do not combine letter with resume)

UPLOADED IN STEP 5 OF PROFILE – Resume (please do not combine resume with letter)

UPLOADED IN STEP 5 OF PROFILE – Unofficial Transcripts showing highest degree. If you do not have your transcripts in electronic format for uploading, you may fax them to 208-769-7786 with a cover page that includes the position title.

2) Upon request, you may be asked to complete the NIC E-Application Form.
This request (if made) will come to you via e-mail.

PLEASE NOTE: Employment is contingent upon successful completion of background check and fingerprint check.

Location: Area Agency on Aging (Coeur D’ Alene, Idaho)

Opening Date: April 25, 2014

Closing Date: All materials must be received by Noon, May 16, 2014

Anticipated Starting Date: June 2, 2014

Excellent benefits, including retirement.

Work Schedule: Year-round, 40 hours per week.