Customer Service Representative, Traffic & Parking

Location
Nashville, Davidson County
Posted
Apr 25, 2014


Description

Support the leadership in the Office of Traffic and Parking by providing customer service support to both internal and external customers at the front desk, on the phone, and through email. Maintain a high level of quality customer service standards including a professional attitude and demeanor. Perform administrative duties. Participate in the annual registration process. Actively support the Office of Traffic and Parking through regular participation in departmental meetings and provide feedback concerning process improvement strategies.

Key Functions and Expected Performances:
 
Provide customer service support to both internal and external customers:
  • Resolve customer satisfaction issues in a timely manner or escalate to the next level using judgment.
  • Represent the Office of Traffic and Parking while performing front desk operations, answering a multi-line telephone, and responding to customer emails professionally and courteously at all times.
  • Assist Traffic and Parking Officers as requested including responding to field requests for information.
  • Handle customer citation appeals in a timely manner and escalate when appropriate.
Maintain a high level of customer service standards and conduct:
  • Adhere to the hours of window operations and meet it daily.
  • Effectively and courteously defuse highly charged situations.
  • Provide assistance to both internal and external customers by offering recommendations or alternatives when initial requests cannot be met.
Perform administrative duties:
  • Manage daily mail.
  • Maintain assigned logs.
  • Log payments.
  • Manually enter hand-written tickets.
  • Perform filing duties.
  • Balance cash drawer daily with supporting documentation.
Participate in the annual registration process.
  • Assist with annual registration at either off site or on site location.
Actively participate in regular departmental meetings:
  • Actively participate in regular departmental meetings, provide feedback on customer service operations and process improvement strategies.


Basic Qualifications


Preferred Education, Skills, and Experiences:
  • High school graduate or GED and 3 years of experience or the equivalent required.
  • Heavy customer service experience required
  • Excellent written and oral communication skills
  • Cash handling/Cashier experience required
  • Ability to multi-task and keep a positive attitude during high volume times
  • Proficient in Microsoft Excel and Microsoft Word



Job Administrative and Clerical Support

Primary Location TN-Nashville-Wesley Place Parking

Organization Traffic & Parking 188355PI76332418