Coordinator, Special Student Services

Cleveland, Cuyahoga County
Apr 18, 2014

Department Name Enrollment Center

Campus or Location Westshore

Vacancy Number 211-14

Reports To Campus Director

Recruitment Type

Job Category Support Staff

Position Type Full-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides and coordinates services tailored for select student groups that require personal services such as Post Secondary Enrollment Options Program (PSEOP) and Veterans Affairs (VA) program participants and International students. Ensures programs are in compliance with College and governmental agencies.

Job Responsibilities

*Develops, coordinates, implements and evaluates processes for services.

*Reviews student applications and credentials and processes acceptance for special student populations.

*Establishes and maintains all appropriate files.

*Provides support to students and assists with the recruitment of new students.

*Maintains internal and external information and reporting systems to support and
facilitate the operations of the specialized student groups which may include SEVIS, VA
Once, and Ohio Department of Education.

*Anticipates and meets all customer needs accurately, professionally, and with a
commitment to customer satisfaction.

May audit international students quarterly as required by federal regulations.

May issue I-20 forms consistent with College policies and procedures and U.S.
government regulations.

May serve as an intermediary in establishing open accounts for students on an F-1 visa.

May serve as campus contact for PSEOP applicants, their parents, and high school

May serve as primary contact for all enrolled in PSEOP program.

May manage correspondence for PSEOP program.

May serve as liaison between Tri-C students and the Veterans Affairs department.

May process the distribution of funds electronically for military students and their
dependents for educational benefits through VA Once.

May coordinate VA orientation program for new and continuing students.

May provide functional supervision to part-time staff and/or student workers.

Performs other related duties as assigned.

*denotes essential function

Required Qualifications

Bachelor's degree.

Minimum of two (2) years of progressive student services/special programs experience in
an educational institution

Strong organizational skills

Excellent verbal and written communication skills.

Excellent organizational skills.

Skills in keyboarding, basic math and grammar, and standard level word processing (MS
Word) and spreadsheet applications (MS Excel)

Excellent customer service skills and proven ability to develop and sustain productive
customer relationships.

Must have sensitivity to respond appropriately to the needs of a diverse population.

Preferred Qualifications

Master's degree

Database Management and presentation software skills

Banner navigation experience

Work Schedule


Target Hiring Rate/Salary Minimum of $43,852 Annualized

Special Note

This is a full-time, 1199/SEIU Bargaining Unit Position, Grade 08.

Full time (1199/SEIU)bargaining unit employees at Cuyahoga Community College will be considered first for vacant position.

Posting Open Date 04/17/2014

Repost Date

Posting Close Date 05/01/2014

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a full time 1199 SEIU bargaining unit employee working at Cuyahoga Community College?
    • Yes
    • No
  2. * Are you a part time SEIU District 1199 bargaining unit member at Cuyahoga Community College?
    • Yes
    • No
  3. * Do you have a Bachelors degree or higher?
    • Yes
    • No
  4. * Do you have a minimum of two (2) years of progressive student services/special programs experience in an educational institution
    • Yes
    • No
  5. * Do you have a Master Degree?
    • Yes
    • No
  6. * Do you have database management skills?
    • Yes
    • No
  7. * Do you have Banner navigation experience?
    • Yes
    • No

Required Documents

Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Cover Letter