Financial Aid Specialist (District Office)

Dallas, Dallas County
Apr 17, 2014
Location: District Office
Division: Financial Aid & Scholarships - District Office
Position Number: 101311019
Position Type: Professional Support Staff
Exempt or Non-Exempt: Exempt
Appointment Type: Full Time
Is Grant Funded?:
Salary: $3,014.25/Monthly, Range C08
Work Days/Hours: Monday - Friday / 40 Hours
Posting Number: 02549
Job Description Summary/Essential Duties:

Serves as a Financial Aid Specialist in a variety of program areas such as assisting with loan default aversion, financial literacy, training, awards management, and quality assurance to ensure compliance with federal, state and local student assistance programs. Ensure that the DCCCD follows the laws, regulations and guidelines established both internally and externally by designing and implementing internal controls. Review and evaluate the District Financial Aid organization processes and make recommendations for improvements. Responsible for staying abreast of the changing laws and regulations to maintain District compliance. May independently review, analyze and process loan applications and award federal,state, and institutional funds; apply federal and state financial aid rules and regulations and exercise independent judgment to determine if student meets federal/state eligibility criteria. Answer inquiries from students and others regarding a particular individual’s status or various aspects of financial aid programs such as basic program information and proper completion of financial aid applications. Responds to issues from financial aid information call center agents and financial aid advisors. Researches issues and recommends solutions within appropriate channels. Responsible for effectively communicating with delinquent borrowers, endorsers and comakers whose accounts are delinquent and counsel borrowers on all available repayments and deferment options that can resolve delinquency, ensure future timely payments and assist in reducing the Cohort Default Rate. Responsible for assimilation of knowledge related to delinquent student loans as well as the deferment of student loan repayment obligations. Provides assistance to district/college staff in the preparation of oral and/or written presentations for workshops related to the district reporting process. May deliver training on-demand to assimilate staff into new positions and augmenting the district system (e.g., Colleague) access training with a focus on specified areas. Performs other duties as assigned.

Physical Demands:

Work with light, easy to handle materials requiring little physical effort.

Special Instructions to Applicants:
# of Months:
Close Date: 05/01/2014
Open Until Filled: NoMinimum Qualifications:

Bachelor’s degree or higher plus three years' experience in student services and/or customer
services or Associate's degree plus five years' experience in student services and/or customer services or High School graduate or equivalent plus seven years' experience in student services and/or customer services. Knowledge of financial aid. Ability to utilize computer technology to input/access data, maintain records, review and generate reports. Must be detailed oriented. Must have strong verbal and written communication skills as well as interpersonal skills to support interaction with staff and/or students from diverse backgrounds. The ability to provide quality customer service. Official transcripts will be required. *Will be subject to a criminal background check.*