Financial Aid Counselor
Full/Part Time: Full-Time
1. JOB PURPOSE:
The Financial Aid Counselor is responsible for counseling students and parents regarding financial aid opportunities and determining student eligibility for financial aid assistance with special attention to the unique needs of graduate students.
2. JOB FUNCTIONS:
1. Counsel students, parents and prospective students about college costs, financial aid opportunities and eligibility, application procedures, need determination, alternative financing and debt management.
2. Present information and answer questions at financial aid workshops and public awareness efforts in order to educate prospective applicants, parents, guidance counselors and the public.
3. Advise student loan borrowers of their rights and responsibilities, average loan indebtedness and estimated payments, and steps to avoid default.
Management of Graduate Issues/Satisfactory Academic Progress (SAP) E/10%
1. Administer the University's SAP appeals process and serve as the chair of the appeals committee for graduate students.
2. Lead the committee in rendering fair and equitable decisions on appeals from graduate students with deficiencies who indicate unusual circumstances regarding their academic difficulties.
3. Document the committee's decision, including probationary status or required academic plans.
4. Monitor progress within appropriate timeframe for graduate students on academic plans.
5. Remove aid for graduate students not maintaining satisfactory academic progress.
6.Work closely with graduate students to ensure they are receiving appropriate communications/information regarding financial aid for graduate students.
7. Work with Communications Coordinator to ensure social media, website, etc. target graduate students.
Verification of Applicant Data E/15%
1. Perform verification and review procedures for a designated portion of financial aid applicant files.
*Review documentation to verify accuracy of applicant data.
*Resolve discrepant information and recalculate eligibility.
*Communicate changes to the federal processor as required.
2. Verify eligibility for independence due to status as orphan, ward of the court, or support of a legal dependent.
3. Confirm citizenship status with Social Security Administration and/or Department of Homeland Security in ensuring regulatory compliance.
Determination of Eligibility E/15%
1. Calculate students' cost of attendance and expected family contributions for non-standard periods of enrollment.
2. Adjust students' cost of attendance based on residency changes.
3. Recalculate student eligibility based on corrections made by the student or the financial aid office. Communicate with aid applicants to clarify discrepant information.
4. Resolve conflicting data as identified by the US Department of Education regarding Social Security Administration, Department of Homeland Security, Selective Service and other federal databases.
5. Resolve issues related to the National Student Loan Data System such as defaults, bankruptcy and aggregate loan limits.
6.Resolve conflicting data on the Free Application for Federal Student Aid (FAFSA) as required by the US Department of Education.
Professional Judgment E/15%
1. Evaluate special condition appeals and recalculate student eligibility for all federal programs based on professional judgment, federal regulations, and institutional policies.
2. Construct student budgets for applicants who have non-standard costs.
3. Using professional judgment, declare student independent based on special circumstances.
4. Properly document all rationale and decisions regarding the exercise of professional judgment.
Awarding Aid E/5%
1. Assist the Director and Associate Directors in the development of the financial aid packaging philosophy.
2. Award aid to students not handled by automated packaging due to non-standard enrollments or changes in eligibility.
1. Serve as back-up to Communications Coordinator for Tiger Tracks, communications meetings, social media, and financial literacy.
1. Assist students during orientation and registration.
2. Assist with Financial Literacy program.
3. Assist the Director and Associate Directors as directed.
4. Participate in professional development activities including the attendance at conferences and training workshops.
5. Stay abreast of changing federal regulations by reading federal and state publications.
6. Perform other related duties as required.
A bachelor's degree and experience in student services programs.
Following policies and procedures of the Financial Aid Office as well as regulatory requirements, the employee is expected to effectively and independently perform the duties of the position. Independent and discretionary decision making is required in accordance with standard procedures. General supervision is provided as needed.
PAY & WORK SCHEDULE:
Standard Hrs: 37.5; Band: 05 ($ 31,182.00)
KNOWLEDGE, SKILLS & ABILITIES:
The individual must have knowledge of federal laws governing aid programs and have the ability to interpret and implement new regulations. Counseling and communication skills are prerequisites. The employee must have basic knowledge of computer systems and possess practical application abilities.
April 29, 2014
JEANNE CLERY ACT:
The Jeanne Clery Disclosure Act requires institutions of higher education to disclose campus security information including crime statistics for the campus and surrounding areas. As a current or prospective Clemson University employee, you have a right to obtain a copy of this information for this institution. For more information regarding our Employment, Campus Safety and Benefits, please visit the Human Resources - Prospective Employees web page shown below:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty committed to working in a multicultural environment and encourages applications from minorities and women.PI75856137