Enrollment Center Representative

Cleveland, Cuyahoga County
Apr 16, 2014

Department Name Enrollment Center

Campus or Location Westshore

Vacancy Number PT171-14

Reports To

Recruitment Type

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas, and provides telephone and on-line service support for the campus and the college.

Job Responsibilities

Assists in processing academic records

Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate

Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone

Assists students with completing necessary forms; validates forms for accuracy; process as required

Accesses, inputs, and retrieves data from BANNER and other data systems.

Maintains files and records; utilizes scanning technology to update electronic files.

Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems

Answers questions and assist with Financial

Assistance application (FAFSA) completion, explains the funds disbursement procedures, reviews the student’s tracking and award status

Provides scholarship and student loan information

Answers questions regarding status of

Standards of Academic Progress

Receives Emergency Funds requests

Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly

Accepts Selective Service Information

Informs student of academic status and accepts appeal for readmission

Processes registration payments, payment for services, sales, fines and items to be held for safe keeping

Rotates between in person and electronic customer service duties

Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits

Processes My Tri-C Card requests, authorization forms, and transactions related to the card program

Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.

Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and
College policies and procedures

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

Performs other related duties as assigned

Required Qualifications

Associate Degree

Two (2) years of equivalent full-time clerical experience in an office environment.

One (1) year of equivalent full-time experience in student services in an educational setting.

Experience with an integrated student software system

Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)

Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard

Ability to exercise good judgment and discretion in the performance of regular work.

Excellent written, verbal and interpersonal communication skills

Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.

Ability to be professional in interaction with internal and external customers at all times in person, on line and over the telephone.

Ability to perform detailed work with a high degree of accuracy and attention to detail

Ability to handle multiple tasks and effectively prioritize work.

Sensitivity to appropriately respond to the needs of a diverse population.

Preferred Qualifications

Bachelor’s Degree

Five years direct student services work experience at a higher education institution

Knowledge and experience with Banner student information and related student transaction systems

Work Schedule

Varies as needed
Evenings and Weekends may be included
Monday – Friday, occasional Saturday during peek periods

Target Hiring Rate/Salary Minimum $17.24 an hour

Special Note

This is a part-time, Grade 7, bargaining unit position.

Posting Open Date 04/15/2014

Repost Date

Posting Close Date 04/29/2014

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
Optional Documents