Department: Public Safety
Job IRC# 13448
The Dispatcher is responsible for maintaining effective and efficient communications between Department of Public Safety Officers, Kiosk Officers, outside Emergency and Law Enforcement Agencies, the University community, and visiting public. He/She is responsible for answering and dispatching public safety officers to emergency and non-emergency calls for service as well as performing a variety of technical tasks operating technically advanced and complex alarm computer systems, video surveillance system, and mobile radio system. He/She uses a computer aided dispatch system (CAD) and parking enforcement record management system to input, retrieve and generate reports. The Dispatcher must demonstrate good judgment and discretion in stressful situations; use independent judgment for problem solving and is expected to analyze situations, prioritize quickly and make decisions immediately when dealing with emergency and general calls for service. In addition to handling emergency, non-emergency and informational requests for the department, the Dispatcher operates the campus phone system, answering all calls to the university after normal business hours, including weekends and holidays and assists campus community or visitor at walkup window with requests for service and general information. The Dispatcher is under the general supervision of the Security Systems Manager; in the absence of the Security Systems Manager supervision is provided by the on-duty shift Sergeant or supervisor. Occasional supervision of student worker when assigned to work in Dispatch.
Examples of Work:
• Answer and screen incoming emergency and non-emergency public safety calls for service to elicit and record pertinent information, dispatch calls for service, critical incident and emergency calls; coordinate calls for outside emergency and law enforcement agency assistance.
• Day-to-day assignments performed require regular use of judgment and discretion, essential to set priorities, assess the importance of information, and to react quickly and effectively; following established protocols and procedures in most instances. Incumbents are accountable for actions taken.
• Maintain radio contact with public safety personnel on assignment and keep supervisors and officers informed of current situations while monitoring campus alarm and video systems as well as monitoring public safety radio frequencies of surrounding community for any activity that would impact the University safety and security.
• Utilize dispatch, alarm, video, voice recorder and parking computer systems and databases to maintain department files and reports; enter and retrieve data for reports, activity log, citation information, crime and incident information.
• Provide support to student community service officers, resident assistants, parking controllers and for access services; maintain records for vehicle and equipment checkout, monitor building access; assist campus community or visitor at walkup window with requests for service and general information; report equipment malfunction and coordinate request for technical equipment repair with designated department representative.
• High School Graduate or GED.
• Two years of experience as a law enforcement dispatcher, telephone operator or equivalent; or two years of full-time clerical experience involving public contact preferred. OR
• An equivalent combination of related business and police science education and progressively responsible work experience.
• Successfully pass a pre-employment background investigation and psychological exam.
Performance Expectations: Knowledge, Skills & Abilities:
• Demonstrate and maintain good judgment with the ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
• Ability to maintain self-control, poise, composure and concentration while working in a fast paced multi-tasking environment with numerous interruptions and noise; must be able remain calm, think clearly and use sound judgment when working with high pressure and stressful emergency situations.
• Knowledge of generally accepted office procedures, practices and work methods, including strong record-keeping and prioritization skills; ability to type and operate general office and computerized equipment; ability to read, write, and spell at a level sufficient for satisfactory job performance.
• Possess excellent communication skill; speak clearly and concisely, follow oral and written instructions, transfer information accurately, and handle a wide range of interpersonal interactions effectively.
• Ability to learn standard broadcasting procedures, FCC rules regarding law enforcement radio transmission, and the 10-code system.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public.
• Ability to maintain the confidentiality of sensitive information.
• Ability to successfully complete all training, including P.O.S.T. Basic Dispatcher training course within the probationary period or within a period arranged by the Department.
• Ability to comply with all departmental uniform and equipment standards.
Special Conditions of Work:
Must be able to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on-call assignment and overtime as needed.
Tools and Equipment Used:
400 MHz and 800 MHz two-way mobile radio systems, personal computer, computerized fire and intrusion alarm system, card access and video security systems, E!911 system, telephone voice recording device, various software applications (computer aided dispatch system (CAD), database, spreadsheet, word processing, etc.), multi-line telephone system, 10 key, and other standard office equipment.
The position requires the ability to sit; stand, walk, reach and exercise hand and finger dexterity, visual focus, see, hear and articulate clearly using speech. Must be capable of reaching above head and lift up to 25 lbs.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. Serious candidates are encouraged to request official transcripts to help expedite the hiring process.
Salary: $20.00 per hour. Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Business & Administration: Human Resources: Benefits
Closing date: May 2, 2014
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
Click Apply Now to complete our online application. In addition, you are strongly recommended to upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org