Associate Director of Financial Aid

New York City, New York (Manhattan) County
Apr 11, 2014
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10308

Regular/Temporary: Regular


Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards. 

- Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums 

- Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

- Provides comprehensive financial counseling to parents and students

- Implements all necessary processes to support financial aid application, awarding and delivery cycles

- Oversees the coordination of financial aid activities with those of other College and University offices

- Implements and maintains web based services

- Performs related duties as assigned.

Job Title Name: Financial Aid Manager


Higher Education Associate




The College of Staten Island (CSI) is one of 11 senior colleges of the City University of New York and the only public college on Staten Island. CSI offers over 80 undergraduate programs, 24 graduate and, through the CUNY Graduate Center, participates in 7 doctoral programs. The College enrolls approximately 14,000 students and employs nearly 2,000 faculty and staff. Located on a 204-acre park-like campus that is minutes away from Manhattan, the CSI campus is the largest collegiate site in NYC. Fourteen neo-Georgian style buildings house 300 classrooms, laboratories, instructional spaces, and study lounges, as well as department, faculty, and program offices. CSI boasts an advanced, networked infrastructure and is developing a high performance computational center that will support technology-based research, teaching, and learning throughout CUNY.

The College's faculty, administration, and staff are committed to educational excellence as they instill in students an enthusiasm for learning and respect for pluralism and diversity. The College community recognizes its responsibility to strive for the common good, including an informed appreciation for the interdependence of all people, as well as providing students with the opportunities for successful future careers.

Reporting to the Director of Financial Aid, the Associate Director will assist in planning, developing, and implementing the policies and compliance activities of the Office of Student Financial Aid.  Serving as the deputy to the Director, the Associate Director will, in the absence of the Director, supervise all activities of the office and represent the office at on-campus and off-campus meetings and forums. 

In addition, the Associate Director:
- Manages day-to-day administrative operations of the Student Financial Aid Office and the Hub for optimal efficiency and optimal level of student service.
- Implements all necessary processes to support the financial aid application, awarding, and delivery cycles.
- Manages, resolves, and responds to critiques and appeals of office decisions and application outcomes by students and parents.
- Trains financial aid support personnel in servicing students, parents, and other clientele.
- Coordinates office services with other college and University offices.
- Enhances and maintains information on the CSI Financial Aid web site.
- Implements new web based services to improve the delivery of financial aid services to students.
- Coordinates the Financial Aid role in the CUNY Honors College program.
- Provides comprehensive financial counseling to parents and students.


Bachelor's Degree and six years' related experience required.


The ideal candidate will also have a strategic understanding of the integral role of financial aid in enrollment management.  Highly desired are higher education experience, including increasing supervisory responsibilities; demonstrated success managing operations of a high-volume Financial Aid Office at a public or private institution; knowledgeable of federal, state, and local financial aid policies, procedures, and regulations with particular emphasis on PELL, Direct Loans, Perkins Loans, Federal Work-Study, and other Title IV programs as well as TAP, and the ability to manage, train, and develop staff.  Experience with PeopleSoft ERP preferred.


Commensurate with experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


To apply, please go to; select "Employment", "Search Job Listings," "More Options to Search for CUNY Jobs," then enter the Job ID# in the "Job Opening ID" field. Cover letter, resume, and additional supporting documents for candidacy must be submitted as one file.


May 10, 2014


CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.PI75557481