Academic English Program Manager
Appointment Type: Administrative/Professional Faculty
Department: INTO OSU Program 179000 INT
Position Summary: INTO-OSU invites applications for a full-time (1.0 FTE), 12-month, fixed-term Academic English Program Manager position. Reappointment is at the discretion of the Director.
The Academic English Program Manager is responsible for overseeing all aspects of the Academic English (AE) program at INTO OSU. This position will work with the Director of Academic Programs; the Academic management team; ESL instructors; Academic Support; INTO OSU student services; the INTO OSU management team; the Marketing and Recruitment team and Admissions to provide first class academic and student support provision for all students on the Academic English program.
INTO OSU is a partnership between Oregon State University (OSU) and INTO University Partnerships (IUP) with the mission to provide "international students with learning experiences and services that promote academic, professional and personal success".
The INTO OSU Center plays a key role in the internationalization element of OSU's strategic plan. INTO OSU currently has around 1,300 students and 150+ staff (80+ ESL staff) and is one of the largest IEPs in the USA. All members of the INTO OSU academic team are full OSU employees. The INTO OSU Center is overseen by the INTO OSU Board comprising of three OSU representatives and three IUP representatives.
The Academic English program's mission is to create "opportunities for international students to develop the academic, critical thinking and linguistic skills necessary to succeed in a US university". In 2013, the AE program was awarded 5-year accreditation from the Commission on English Language Program Accreditation (CEA).
The AE program currently has around 500 students and prepares students for entry directly to OSU as well as to the Undergraduate and Graduate Pathway programs.
The AE program currently has three Associate Program Managers and additional student advising and support is offered through INTO OSU Student Services, INTO OSU Academic Support and the INTO OSU Learning Center.
Position Duties: 55% - Program Manager
Manage the allocation of students and teaching resource to ensure high quality provision with an understanding of the importance of both financial and non-financial efficiencies.
Devise student class schedules for each cohort each academic term.
Review, assess, design and implement policy, processes and procedures to ensure that the program runs smoothly, transparently and efficiently.
Engage technology and data to assist with processes and procedures.
Ensure continued CEA accreditation for the Academic English (AE) program through the monitoring and application of CEA standards and expectations.
Work with the Academic Support team to provide all required information in a timely manner to all stakeholders both within and outside OSU.
Oversee the AE orientation and registration process in collaboration with Academic Support and Student Services.
Lead, support and develop the team of AE Associate Program Managers and instructors.
Promote and encourage open and productive collaboration amongst the AE team.
Be an advocate for professional development of all members of the INTO OSU Center.
Maintain a positive environment which encourages teamwork among all employees of the INTO OSU Center.
Provide role model behavior in relation to the quality and standards of work.
Communicate and implement key policies and decisions.
Provide leadership and role model behavior in working with and advising students, maintaining collegial relationships and high professional standards in all matters.
Promote high standards of student-centered care and support by working in consultation with and with the support of the relevant units.
Participate in and contribute to Academic Team and Center Meetings.
Collaborate with peers in other INTO partnership Centers.
Work with student services when required to support special programs initiatives.
Act as a positive ambassador for OSU, INTO OSU and INTO University Partnerships (IUP) internally and externally.
Complete all necessary administration duties as needed, such as writing student references and reports.
Position Duties (continued): 25% - Program Assessment, Curriculum and Assessment Development
Be responsible for the program assessment procedures for the Academic English program.
Lead the development and improvement of the Academic English program in response to information from the program assessment procedure and other evaluation tools.
Be responsible for the curriculum and assessment of the AE program.
Promote a focus on vertical and horizontal alignment with the levels of the Academic English program and other INTO OSU Academic Programs.
Lead the development of the AE program with reference to its interface with other programs such as Undergraduate Pathway, Graduate Pathway and direct entry to OSU degree-seeking programs.
Innovate and promote processes and approaches in curriculum, materials writing and assessment which maintain academic standards and student workload while positively impacting teacher workload.
Lead the Associate Coordinators, Course Coordinators and Instructors in inclusive and collaborative development.
Effectively gather and respond to program evaluation tools from stakeholders including students, teaching staff, faculty-student committees and OSU departments and colleges.
Ensure that the AE program continues to meet students' needs and lead the development of the curriculum and assessments as necessary.
Ensure that grading and submission of grades are completed against agreed deadlines.
Provide staff with on-going support and guidance with regard to program goals, curriculum, materials and methodology.
Manage the proposal and successful completion of faculty special projects relating to Academic English.
Ensure the availability of appropriate reading resource through supplementary booklists and resources at the University library and bookshop.
Ensure all necessary texts, teaching materials, software and licenses are procured, catalogued and securely maintained.
20% - Management as a Supervisor:
Supervise up to 12 members of the academic team.
Supervise and manage the Academic English Associate Program Managers.
Supervise, mentor, support and contribute to the professional development of supervisees.
Conduct Annual Performance Reviews (APRs).
Conduct class observations and provide feedback; Provide advice and support on HR issues with the support of OSU units such as HR and the Office of Equity and Inclusion.
Assist with the recruitment, induction, development and performance management of teaching staff.
Provide orientation for new supervisees.
Other duties as assigned by the Director of Academic Programs
Working Conditions/Work Schedule: Normal office environment
Minimum/Required Qualifications: A Graduate Degree in TESOL, Linguistics, Education, Higher Education Administration/Management or other relevant field.
A record of at least 8 years' experience in ESL teaching and/or administration with at least 4 years in a Higher Education Environment.
A demonstrated record of leadership experience including successfully managing a team in a performance-based environment.
Excited by and responsive to the challenge of working with international students.
Approachable and facilitative management style.
Established peer and managerial credibility.
Ability to both lead and work in a team in a dynamic, fast-paced environment.
Ability to manage, prioritize, meet deadlines and motivate people in a fast-changing environment.
Assertiveness to drive outcomes and the ability to overcome adversity and resistance.
Ability to create a culture of accountability.
Ability to make decisions based on the interests of the program and the INTO OSU Center.
Ability to build and manage relationships and work effectively with a range of linguistic, ethnic and cultural backgrounds.
Ability to build relationships that create trust, open dialogue and transparency.
Ability to lead and work productively, positively and respectfully with groups of individuals with varied interests and perspectives.
Ability to command respect from the University, colleagues and parents from a range of linguistic, ethnic and cultural backgrounds.
Ability to communicate and influence others and ensure the message is clearly understood.
Ability to motivate and engage people.
Possesses the courage and ability to conduct difficult conversations and apply respectful challenge.
Good public speaking skills and an ability to address large groups.
Ability to gather and analyze quantitative and qualitative data in order to effect evidence-based change.
Ability to use the tools available to put in place systems and processes that are effective and efficient and produce quality, timely management information.
IT literate with the ability to use all standard software including word and excel in order to generate professional, well-presented documents and presentations including text and images and to process data.
Demonstrated understanding of higher education and the needs and requirements of international students.
Commercially aware, with the ability to balance the need to deliver quality programs with the agreed financial parameters.
Ability to maximize the efficiency of resources available within the agreed constraints.
Ability to think and plan ahead and contribute to the Center's operational strategy.
Sound judgment, analytical skills and decision making skills.
Ability to apply sound judgment with regard to sensitive or confidential information.
Proven planning and organizational skills.
Proven time-management skills.
Advanced level English language skills typically demonstrated by the completion of a Bachelor's and Master's degree through the medium of English.
Experience of living, working and/or studying overseas.
Demonstrated commitment to promoting and enhancing diversity.
This position must possess and maintain a current, valid passport.
Preferred (Special) Qualifications: Over 10 years' experience in ESL teaching and/or administration with at least 5 years in a Higher Education Environment.
A record of over 6 years' experience of leadership of an ESL intensive English program with 300+ students.
A demonstrated ability to build and sustain a performance-based team environment.
Significant experience of developing course curricula, assessments and teaching materials and of leading and guiding such development.
Expertise in language teaching assessment.
An understanding of the legal and operational matters that relate to personnel management and the running of a large ESL program.
Experience of working in an environment experiencing significant organizational growth.
Experience of working in a large organization or language teaching Center with over 120 staff.
High-level IT skills specifically in competence in production and analysis of data.
Experience of at least six years living, working or studying overseas in three or more countries.
Knowledge and experience of the language and cultures of the main countries represented in the INTO OSU Center (China, Saudi Arabia, Japan, South Korea, Oman).
An awareness of issues in marketing educational services in an international context.
Scholarly Outcomes for Position (academic faculty only):
Posting Date: 04-04-2014
For Full Consideration Date: 05-05-2014
Closing Date: 05-12-2014
Recommended Full-Time Salary Range: $40,600-$68,900
Special Instructions to Applicants: When applying you will be required to attach the following electronic documents:
1) A resume/CV that includes the names of at least three professional references, their e-mail addresses and telephone contact numbers (Upload as 'Other Document' if not included with your resume/vitae).
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
For additional information please contact: Bob Gilmour at Bob.Gilmour@oregonstate.edu, 541-737-4287
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who share our vision of an inclusive community.
In order to receive full consideration for this position, your application must be received by May 5, 2014.
The expected starting salary range for this position will be from $50,000 to $55,000.
Posting Number: 0012201
Quicklink for Posting: jobs.oregonstate.edu/applicants/Central?quickFind=63834PI75346067