Executive Director, Technical Services

United States, North America
Apr 05, 2014
Executive Administration Jobs
C-Level & Executive Directors
About The Unit: The University of Chicago campus is part of Chicago's Hyde Park neighborhood, which contains a significant amount of off-campus housing for undergraduate and graduate students. More than a third of the University's staff resides in areas surrounding the campus, and more than 50% of the University's faculty live in the Hyde Park area. The Department of Safety and Security (DSS) includes the University of Chicago Police Department (UCPD), Management Operations, Transportation & Parking Services, Emergency Management, Environmental Health & Safety, and Technical Services. The Department is a unit of the Office of Finance & Administration and aims to provide stronger safety and transportation services to members of the University community.

Unit Job Summary: The Executive Director for Technical Services is responsible for providing leadership and direction in the planning, development, implementation and evaluation of the Department of Safety and Security technology. Under the broad policy guidance of the Associate Vice President for Safety & Security and Chief of Police, this position functions independently as the definitive technical expert to provide reliable, high-performance, secure, and scaleable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of DSS. This position is responsible for the analysis, planning, design, implementation, and integration of several systems supporting DSS units in various campus locations and secure remote connections from vehicles and staff outside of police offices. In addition, this position also needs to ensure secure access to City, County and State Police, which can be complicated by additional security controls. Responsibilities of this position are to work with DSS staff, campus and law enforcement senior administrators, and senior information technology leadership (Chief Information Technology Officer, Directors and Managers) to develop and support departmental systems, LAN/WAN infrastructure, and consult on systems infrastructure services and tools. The incumbent in this position works independently with objectives and priorities established by the overall agency's directives. Typical duties of this position include independently insuring the smooth operation and integration of Security and Police systems, designing and implementing security practices, standards and strategies, leading projects in providing direction to other IT professionals, consulting with staff and/or outside IT administrators to determine options that will address their needs, preparing cost and time estimates on requests for services, evaluating and prioritizing requests for new services, maintain existing departmental LAN/WAN systems, developing new infrastructure services, prepare status reports for DSS management review, meeting with other campus and/or public safety IT leaders regarding system interfaces and integration issues, representing the DSS in University, regional and national organizations and taskforces, and completing research and development activities to bring new technologies to the Department. The University Chief Information Technology Officer or designee provides feedback on annual reviews and input on major technology directions.

Unit Education: Bachelor's degree or equivalent experience required. Master's degree preferred.

Unit Experience: Ten plus years of experience in a related business operations field required. Demonstrated comprehensive technical responsibility at comparably-sized educational institutions or related business required. Experience in managing records management systems and critical infrastructure. Previous supervisory experience required. Valid driver's license required.

Unit Job Function Competencies: Knowledge of federal, state, and local policies and ordinances required. Commitment to serving the interest of the University community and the strategic goals of the Department of Safety & Security required. Must fully understand the mission, values, objectives and goals of the department and be able to incorporate them in the daily operations of the department required. Ability to schedule and manage personal job activities, i.e., to set activity priorities, sequences and maintains perspective required. Knowledge of EEO/Affirmative Action guidelines for recruitment, selection and promotion. Knowledge of disciplinary and grievance procedures of the university required. Must be detail oriented and able to prepare documents and/or reports as necessary. Ability to absorb and interpret information given while maintaining perspective on the goals of the department required. Ability to maintain professionalism, credibility and good service delivery practices when dealing with all contacts, internal and external, required. Ability to lead by example required. Ability to remain calm and objective throughout stressful and unpleasant situations required. Willingness and ability to make timely, sound decisions and accept concomitant responsibility required. Ability to communicate effectively and consistently with others using tact when necessary required. Ability to develop the skills of staff and prepare personnel for increased responsibilities required. Knowledge of importance/priority in determining what should be communicated to supervisors required. Knowledge of organizational staffing and human resources required. Ability to establish and maintain effective working relationships with the general public and members of the University community required. Ability to work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff in the University and the Medical Center required. Ability and willingness to evaluate job performance of employees through behavioral observation, reviews or work productivity measures required. Ability and skill to build consensus and credibility across the campus required. Ability to resolve conflicts and manage sensitive emergency situations appropriately required. Demonstrated self-restraint in challenging and/or difficult situations required. Ability to be on call and available to work nights/weekends/holidays as necessary required. Ability to work in inclement weather or weather extremes required. Ability to demonstrate that he/she has a good driving record required. Ability to mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies required. Ability to write policy and procedures for department use required. Ability to initiate, implement and follow through on projects, programs or assignments with completed staff work required. Ability to incorporate new information after one has arrived at a conclusion in a problem analysis process required. Proven ability to communicate effectively with a wide range of constituencies required. High level of writing and presentation skills for both groups and one on one required. Knowledge of Microsoft Windows, Microsoft Word, Excel, PowerPoint, and Outlook required.