Business System Analyst 3, #4035
POSITION OBJECTIVE Working under general direction, perform a variety of advanced business and database analyses in many business areas; work with customers to understand and assist them in addressing advanced business and operational issues and problems; frequently performs project leadership responsibilities for assigned projects. Responsible for working with customers to translate business and operational requirements into designs and specifications for workable information technology solutions. Analyze and document business and work processes, information needs and reporting requirements, evaluate process improvements and develop systems solutions to meet requirements. Develop, communicate and coordinate applications development and other information technology services to meet requirements and specifications. ESSENTIAL FUNCTIONS Function as the business/ project manager for multiple modules, balancing multiple projects and priorities within and also across modules and customers. Responsible for complete project life cycle, working independently and with emphasis on all customer facing activities. Design or lead a project team in developing new or enhanced systems and processes; evaluate design and technology alternatives; evaluate vendor product packages and determines their fit with customer requirements and implements the one with the best fit; recommend hardware, network and/or software characteristics and requirements; writes system requirement and/or specification documents. Stay abreast of developments in customer areas to anticipate emerging information management, operations and university needs. When serving as project leader: define project scope and boundaries; perform critical path analyses and set project priorities; develop project task lists and time estimates; perform cost benefit analyses; establish project metrics; oversee and coordinate completion of project tasks to meet time, quality and cost expectations; meet with customers to review project status and resolve development and/or implementation issues Analyze systems interface requirements, coordinate the exchange of data with other agencies and the integration and migration of data between databases; work with the PeopleSoft Security administrator and recommend applications security protocols and privileges Train customers on how to use new applications; coordinate customer support for assigned applications; develop customer manuals for applications. Coordinate and integrate assigned work with other staff responsible for applications development, database administration, server administration and network administration to ensure application design and functionality is consistent with all requirements and specifications; evaluate work products and hardware/software interfaces developed by outside contractors for conformance with requirements. Assist in the definition and implementation of flexible, scalable methodologies for software application and infrastructure development and maintenance; with a focus on quality, time, and cost. Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Act as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project. Recognize problems or situations that are new or without clear precedent Translate between customers and ITS staff to ensure all parties understand, in their terms, systems needs, requirements and technology parameters and constraints. Understands problems from a broad, interactive perspective. Able to develop and implement solutions that combine information in new ways. Is accountable for successful group process and achieving desired results within own area or team. Consult and provide advice, facilitate discussion and resolve conflict; build and use cross-functional relationships to accomplish work objectives. Mediate stalemates within and among groups within a single function to move toward conclusion. Identify the people critical to resolving problems or reaching decisions and bring them together. Establish trust and actively participate in cross-functional groups to solve problems. Build coalitions among the various stakeholders. Motivate others to action or addresses delicate situations, requiring tact and diplomacy using written and verbal skills. Identify common themes, make inferences and draw conclusions. Promote knowledge of own area to gain support for on-going and future initiatives. Create a forum and format for ongoing communication within functional area or among departments. Regularly make decisions and take independent action on matters affecting a department/ school, project or customer base. Participate in strategy development Understand how and when to make a choice; how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions. Make decisions and takes timely independent action in pursuit of priorities. Exert strong influencing skills to impact choices on immediate and long-term directions, while understanding and effectively using established policies and procedures. Prioritize projects; follow departmental processes because work significantly affects a division within a school or central administrative area. Establish and maintain effective customer focused working relationships with managers, customers, ITS, vendors, consultants, employees and others encountered in the course of work. Recognizes how university culture impacts the success of the project NONESSENTIAL FUNCTIONS Perform other duties as assigned. CONTACTS Department: Continuous contact with staff to provide information, resolve complaints and develop new functionality. University: Continuous contact with staff to provide information, resolve complaints and develop new functionality, Continuous contact with faculty to provide information, resolve complaints and provide updates on functionality in SIS as well as receive feedback, Regular contact with upper management to provide information, resolve complaints and interact with ERP governance committees. External: Moderate to regular contact with outside vendors to gather information and implement solutions. Students: Regular contact with students to provide information and resolve complaints as well as gather thoughts on additional functionality for SIS. SUPERVISORY RESPONSIBILITY May supervise work of project team members when assigned as project lead. Provides mentoring for functional areas, IT consultants and project analysts. May also provide supervision for outside consultants and student workers. When functioning as a project team manager, ensure project team has appropriate training and development. QUALIFICATIONS Experience: 5 to 8 years of experience required: 3 to 5 years of PeopleSoft experience preferred. Experience in higher education preferred. Education/Licensing: Bachelor's degree in Finance, Economics, Business Administration, Computer Science or a related field. Master's degree preferred. IIBA Business Analysis Professional Certification preferred. REQUIRED SKILLS Ability to exert strong influencing skills to impact choices on immediate and long-term directions. Understands and effectively uses established policies and procedures. Knowledge of principles and methods of systems analysis, including business process and entity relationship analysis tools and methods. PeopleSoft Query, SQL experience Demonstrated excellent database theory, design and development practices, including data modeling, data flow and entity relationship analysis. Has a broad understanding of how technology aligns to other business strategies and initiatives. Effective project management principals. Project management methods, tools and techniques, which may include: Extreme Programming, Agile Software Development, Capability Maturity Model Integration (CMMI), methodology tools. Demonstrated thorough understanding of the Software Development Life Cycle (SDLC) and utilize the ability to lead efforts in implementing life cycle practices Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and /or structure. Demonstrated good judgment in selecting methods and techniques for obtaining desired results. Demonstrated exceptional mentorship, leadership, managerial, and facilitation skills. Ability to set and meet realistic deadlines, as well as forecasts changes and communicates current and projected issues. Systems design principles, methodologies and tools, including those applicable to web-based environments. Knowledge of applicable business area and related regulations, policies, and procedures, including student financials, admissions and student records. General functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses. Principles and practices of sound business communications in order to establish and maintain effective communication within and across the organization. Communicates clearly and effectively to diverse audiences of technical and non-technical personnel orally and in writing Ability to identify opportunities for business process improvements across schools and departments within project scope analyzing current practice and implementing best practices. Has a high level of analytical ability to lead customers through changing business processes. Understands and applies the analysis of functional requirements to the development of systems proposals, specifications and recommendations for efficient, cost effective systems and technology solutions. Identifies and selects appropriate tools, data, and analysis techniques to diagnose problems and develop solutions. Ability to write and present reports, contracts and/or proposals for internal and/or external audiences. Interprets other viewpoints and assimilates them into work processes. Formally transfers technical or administrative knowledge to others through writing and/or conducting training sessions. Can translate between customers and information systems professionals to ensure all parties understand, in their own terms, systems needs, requirements and technology parameters and constraints. Balances competing short-and long-term goals within one's area in alignment with the larger area's direction and objectives as well as the university's strategic plan. Ability to work collaboratively with team members, core functional leaders, subject matter experts, a variety of end users, ITS and customer/governance groups to ensure project accountability. Actively seeks help in gathering resources, solicits input, and uses a variety of techniques to reach a solution. Identifies need for outside support. Creates a sense of belonging and ownership among team members; promotes mutual support and interaction. Decision making guided by precedents and objectives. Makes decisions and recommendations on issues affecting a department/school, project or customer base. Has a broad understanding of how technology aligns to other business strategies and initiatives. WORKING CONDITIONS Normal office conditions may be requested to work overtime. The employee will have to lift up to 15 lbs. The employee will perform repetitive motion using computer mouse and keyboard to type. In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply. Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.