International Student Advisor
Req No.: 2014-0316
Location: UCI Campus - Irvine
Under the supervision of the Associate Registrar in the UC Irvine Extension Student Services office, the International Student Advisor (ISA) is responsible for advising students concerning the regulations and rights surrounding the issuance of SEVIS-generated forms (e.g. Form I-20). The successful candidate must have experience working with relational databases and have the ability to multi-task in a fast-paced, high volume environment while managing competing deadlines and priorities. The incumbent will utilize the Student and Exchange Visitor Information System (SEVIS) and will interpret F-1 regulations in order to advise perspective and current students. The incumbent is responsible for tracking student health insurance information, the timely issuance of I-20 forms to applicants, monitoring student fee balances and collecting payments, and generating invoices. The incumbent will respond to inquiries regarding commissions, discounts and other financial and/or immigration-oriented questions from applicants, students, and other international clientele. The incumbent may also serve as back-up in other Student Services sub-units during peak enrollment periods or as needed; and may be assigned special projects and other duties as necessary by the Student Services management team and executive management as well as act as a backup to other student services staff members.
Salary: Hourly $20.31 - $23.00
Work Schedule: 8-5, M-F
Final candidate subject to background check.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.
View Job Description for the position requirements.
Job Essential Function 1
Percent of Time: 60%
The International Student Advisor (ISA) is a DSO (Designated School Official) at UC Irvine Extension. The ISA issues SEVIS-generated forms (i.e. Form I-20) for applicants to UC Irvine Extension International Programs (IP) and Summer Session. The ISA advises students on immigration issues including transferring to and from other institutions, the OPT (Optional Practical Training) application process, regulations involving requirements for study as an F-1 student, and procedures for changing programs at UC Irvine Extension. The ISA assists with the facilitation of workshops, information sessions, and advising during published office hours in addition to developing and updating workshop materials and presentations.
The ISA ensures that UC Irvine Extension staff is complying with federal reporting regulations as they pertain to international (F-1) students; students and staff members are informed of critical immigration related information, and strategies are put in place to communicate with students who are in jeopardy of being out of compliance.
Database Administration and Technology Support:
The ISA is responsible for reviewing, compiling, and entering international student application data to be transmitted to the Student and Exchanged Visitor Information (SEVIS). The ISA assists with the collection and photocopying of student immigration documents, entering of student demographic, program, and financial information into SEVIS and other third party software (e.g. VisaManager). The ISA verifies the upload of correct information into the UNEX student database administration system as well as the SEVIS database, identifying, and solving technical problems as needed. In addition, the ISA initiates and finalizes all documentation for students transferring in from other U.S. institutions within 15 days of the start of term. The ISA maintains student and dependent information in SEVIS, VisaManager, and PowerCAMPUS. The ISA prepares and updates various handouts on immigration issues.
The ISA works with planning units to confirm student progress in International Programs. The ISA works with registrar, associate registrar, assistant registrar, and planning units to assure compliance with immigration regulations and makes recommendations for improvements in data collection and reporting systems.
The ISA is an active participant in testing and implementation of online application process by providing support in the testing of upgrades to databases, websites, and software programs and making recommendations to the Information Systems and Student Services Management teams.
Job Essential Function 2
Percent of Time: 30%
REGISTRATION, ENROLLMENT SERVICES AND ANALYSIS
The ISA is responsible for initial data entry of applicant demographic information and program selection into PowerCAMPUS for all International Programs (including ESL, certificate, university programs, and custom designed programs) and Summer Session. The ISA reviews all application documents for completeness and works with IP and Summer Session staff members to follow up on missing, incomplete, or incorrect information with applicants, agencies, and embassies. The ISA processes cash, check, and credit card payments for application, tuition, housing, and other miscellaneous fees. The ISA scans and imports application and supplemental documents into electronic file management system, Document Locator, and analyzes workflow processes in Document Locator to determine the status of applications.
The ISA generates agent invoices on request in addition to providing agents with accurate payment policies and procedures. The ISA answers prospective agent inquiries via phone, e-mail, and in person, and provides prospective agents with information on International Programs. The ISA consults with the IP management team, the registrar, associate registrar, and assistant registrar regarding complex billing or discount issues and for verification of commission rates.
The ISA tracks financial guarantee paperwork for embassy sponsored students and advises students when they need to obtain a new financial guarantee.
The ISA assists students with individual health insurance coverage requests, and acts as the liaison with Extension''s insurance provider to resolve insurance claims in order to ensure that all students are in compliance with current UC Irvine Extension IP insurance policies.
Additional duties for the ISA may include, but are not limited to, the retrieval and maintenance of student information, such as, student schedules, fee statements, and for the data entry functions of entering new students, updating addresses, registering students in programs, and charging and reversing student fees as needed on a case by case basis.
Job Essential Function 3
Percent of Time: 10%
CUSTOMER RELATIONSHIP MANAGEMENT
The ISA develops and maintain a complete understanding of the unit s core values and a commitment to act in ways consistent with these core values on a daily basis. The ISA exhibits excellent interpersonal skills with external and internal customers, staff, instructors, and University personnel.
The ISA must exhibit the desire to contribute in ways that make their fellow colleague s job easier. The ISA effectively manages competing deadlines and priorities on a daily basis, keeping the supervisor apprised as necessary.
The ISA may assist in other Student Services sub-units during peak enrollment periods.
The ISA generates forms and letters as needed for various student services needs and assists the registrar, associate registrar, and assistant registrar with special projects and performs other duties as needed.
SKILLS, KNOWLEDGE AND ABILITIES:
BA/BS in Counseling, Student Services, Liberal Arts, Business, or related field or equivalent experience.
Excellent oral and written communication skills, including the use of correct grammar and spelling.
Demonstrated knowledge of federal F-1 visa regulations and rules for I-20 issuance and SEVIS reporting procedures.
Experience advising students regarding F-1 immigration-related issues.
Ability to maintain confidentiality and appropriately handle sensitive communications with instructors, campus officials, and students according to FERPA and University policies.
Experience working in a fast-paced, high volume environment with international students and/or clients.
Knowledge of international partner and embassy organizations.
Demonstrated computer skills, including the use of relational databases and common office suite applications including database spreadsheets, word-processing, and presentation and reporting software.
Ability to prioritize competing deadlines and priorities including excellent time and work management skills.
Excellent customer service and interpersonal skills.
Ability work as part of a team as well as on individual assignments.
Experience working in an environment where independent decisions must be made.
Excellent telephone etiquette
Negotiation skills and experience.
Experience creating reports, charts, and tables.
Excellent analytical and problem solving skills.
Knowledge of UC and UC Extension policies and procedures, especially as they pertain to international students.
Experience working in a registration and/or student services office.
Experience using VisaManager, a SEVIS batch interface.
Below are general guidelines on the position''s physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-5210.
Handle Objects: Frequently
Reach Above Shoulder Level: Occasionally
Use Fine Finger Movements: Constantly
Carry/Lift Loads up to 25 Pounds: Frequently
Carry/Lift loads between 25-50 lbs: Occasionally
Carry/Lift Loads over 50 Pounds: Not Applicable
Perform Calculations: Frequently
Communicate Orally: Constantly
Reason and Analyze: Constantly
Chemical/Biological Agent: Not Applicable
Construction Activities: Not Applicable
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Not Applicable
Confined Spaces: Not Applicable
Elevated Work Location: Not Applicable
Radioactive Materials: Not Applicable
Temperature Variations: Not Applicable
Gas System: Not ApplicablePI75147023