Graduate Financial Aid Counselor

United States, North America
Apr 02, 2014
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The Office of the Bursar is responsible for billing students and collecting tuition and fees. The office works with students on payment plans, offering alternative payment options when necessary. The Bursar at the University of Chicago administers a student loan office servicing several of the academic divisions. The Bursar also leads institution-wide initiatives to improve and align the University's financial aid processes.

Unit Job Summary: The Graduate Financial Aid Counselor analyzes, evaluates, awards and processes educational loans and federal work-study for specific groups of divisional and professional school students. Counsels students with respect to federal financial aid as related to University and federal policies and procedures. Reviews and packages financial aid awards. Performs federal need analysis and packaging to determine final awards based on loan and federal work-study eligibility. Assists students in solving enrollment and billing problems as it relates to the financial aid process. Coordinates the financial aid award process for a designated group of students by overseeing the cycle of awards and reviewing and revising aid application materials. Coordinates and works with lenders and guarantors in resolving student loan processing problems. Performs federal verification on student records selected by the Department of Education. Works with lenders, guarantors, and servicers to resolve processing problems. Certifies and provides final loan approval and disbursement requests with lenders. Reviews and responds to student appeals for additional assistance; which may require exercising professional judgment in awarding students beyond the initial cost of attendance budget. Presents aid information to groups at student orientation sessions. Assists in reviewing and recommending changes to financial aid materials. Ensures that the awarding of federal financial aid, at the student level, is compliant with regulations. Acts as liaison with other University offices in assisting students with their financial aid. Assists with reviewing and updating office forms, documents and reports. Presents at University graduate orientation sessions with students.

Unit Education: Bachelor's degree required.

Unit Experience: A minimum of one year of financial aid counseling, packaging and awarding, need analysis, and resolving professional judgment issues experience is required; preferably with an automated system such as PowerFaids. A minimum of one year of experience working with federal student aid programs is required. Must possess a solid knowledge of federal regulations and laws.

Unit Job Function Competencies: Knowledge of federal and state regulations regarding eligibility for government funded assistance required. Ability to communicate accounting and financial information clearly and concisely required. Proficiency with word processing programs within a Word environment required.