Practice Leader - Business Process Improvement

Dayton, Montgomery County
Mar 29, 2014

Position Summary: The 'Practice Leader Process Improvement' provides expertise to client decision makers who actively influence and drive the strategic direction of the organization. Strong knowledge of process improvement technologies (e.g., lean, six sigma, re-engineering, value stream mapping, rapid response), systems thinking, change management, and consulting experience and expertise is highly preferred. This role, along with other practice leaders, VP, Assistant VP, and Director will participate in the Workforce Development leadership team; as such, will be jointly responsible for the overall stewardship of the division. Stewardship will include: client service, investments/costs, staff engagement, strategic direction and marketing. The role will generate profitable revenue growth for Sinclair Workforce Development (WFD) by personally delivering custom high-end billable services and by leveraging WFD resources to sell, develop, and manage delivery of the Practice's strategic offerings including business process improvement and redesign, value stream mapping, lean and six sigma consulting and learning program solutions. The position is responsible for the achievement of a specific individual revenue/profit goal as well as the overall Practice Area revenue/profit goal which supports the overall revenue/profit goals of the WFD organization. This is achieved primarily through penetration of existing accounts, but also through the development of new clients. The role will assess organizational needs, lead the design of appropriate process improvement engagements, programs and responses, create market-leading content and offerings, deliver customized solutions, and evaluate and recommend services for positive impact. The Practice Leader will ensure that all initiatives are designed to improve business performance, strengthen the client's capability, and leverage best practices across client organizations to drive overall effectiveness. The incumbent must demonstrate a high commitment to the client's success and deliver timely and quality services that meet or exceed client expectations; as well as the success of our internal team. He/she will lead the practice and oversee portions of engagements while working effectively with client organizations, colleague SMEs and contract providers/partners. The incumbent will be required to identify and assess business requirements, provide detailed analysis of requirements, and use the conclusions from the analysis in scoping and developing actionable recommendations related to the project and required deliverables. He/she will also be responsible for building and maintaining client relationships that are recognized as adding value and positively impacting the client organization.

Principle Accountabilities: Deliver Billable Consulting Services *Identify, scope, and manage delivery of a variety of practice area solutions to client organizations. *Define and analyze business requirements for a number of different types of engagements *Perform initial scoping of engagements and develop project plans *Develop high quality deliverables that result in executive-level presentations of findings and recommendations *Primary focus includes delivery of process improvement consulting, and program facilitation *Identify target clients and move prospective clients to become engaged clients *Identify additional opportunities within existing clients, including cross-selling other WFD services [Note: Practice area opportunities include, but are not limited to: *Business Process Redesign *Value Stream Mapping *Lean *Six Sigma *Project Management *Change Management (in cooperation with Organizational Effectiveness Program Director) *Process Measurement/Analytics] Build & Maintain Strategic Client Relationships *Provide clients with guidance and support around process improvement and effectiveness *Foster and maintain strong relationships with key business leaders within client organizations Design & Maintain Packaged Program Offerings to Support Practice Revenue Goals *Design, develop and facilitate off-site meetings for senior leaders across the business, designed to drive process improvement and effectiveness *Conduct ongoing needs analysis with clients to develop and update core offerings related to process improvement and consulting *Develop innovative and impact-producing programs that add value and reduce cycle time and/or costs for clients *Identify opportunities to 'scale' practice content to other WFD areas Identify & Manage Third-Party Practice Resources *Identify creative, cost-effective methods to build practice capability and capacity; maintain market awareness of potential providers/solutions *Work in partnership with clients, contract subject matter experts (SMEs), other WFD SME staff to design and deliver strategic, enterprise-wide process improvement solutions *Lead and manage a team of SMEs on client projects *Coach and monitor SMEs and facilitators to ensure the quality of programs is maintained and ensure maintenance of required credentials for practice area resources *Provide train-the-trainer sessions on as needed basis *Collaborate with other process improvement/WFD staff to ensure seamless integration and hand-offs on solution and program delivery and execution *Establish and track metrics to ensure overall client satisfaction with practice area resources Provide Strategic Vision for the Practice *Scan the market for best practices in Process Improvement; identify, develop and foster relationships with industry thought leaders and partners to apply best practice thinking *Regularly identify and develop solutions to achieve key account penetration *Other duties, as assigned

Requirements: *Minimum of a Bachelor's level degree required; MBA or Master's Degree in relevant field preferred *Minimum of 5 years of management consulting work experience, with a particular focus on business process improvement required *Minimum of 2 years work experience in a managing associate/engagement manager role with supervisory experience leading a team of process improvement professionals required; responsibilities to include, but not limited to, the coaching and development of the team and measuring/monitoring team effectiveness required *Strong relationship-building skills required *Effective business development skills - particularly consultative business development skills and account penetration of existing clients - and strong negotiating skills required *Outstanding project management skills with a bias towards "rolling up sleeves" to get things done required *High level executive presence and solid presentation and facilitation skills required *Ability to scope complex projects, leverage resources and coach associates to achieve optimal results required *Preference will be given to candidates who also possess the following: Certification as a Six Sigma Green Belt, Master Black Belt, preferred *Technical proficiency in Microsoft Office applications required *Professional written/oral and interpersonal communication skills required *Sound business acumen and well developed assessment and judgment abilities required *Excellent collaborative/consultative skills at all levels of the organization required *Ability to guide, coach and influence across many levels with particular emphasis on senior management and operating unit leadership required