Property Manager, Residence Halls & Dining

United States, North America
Mar 28, 2014
About The Unit: Facilities Services (FS) is tasked with operating the University's undergraduate and graduate student and, faculty and staff housing on campus and in the Hyde Park-Kenwood neighborhood. Property management teams, maintenance and housekeeping staff, in strong collaboration with Campus and Student Life (CSL) staff and various support personnel within FS, are responsible for property management for a 3,000-bed residence hall portfolio located in twelve buildings. The work of the unit is seasonal, with time in the spring, summer and early fall to plan and execute student room turnover, short-term conference and guest room activity and common space improvements. Other seasons have opportunities for planning, inspections, budgeting, preventive repairs, new initiatives, and proactive service delivery.

Unit Job Summary: Property Manager, Residence Halls & Dining: Manage one or more residence halls. Plan, procure and manage property services, renovations, remodeling, and rehabilitation projects for common spaces, room turnover and short-term room use activities. Participate in regular site and room inspections. Provide work order oversight and coordination for tasks assigned to other units and assist with prioritizing and escalating for completion as needed. Provide functional area oversight as assigned (engineering, emergency response, sustainability, pest management, etc.). Client Service: Provide client services with a commitment to providing best-practice level of customer service to residents, CSL administrators and the community. Upon request, attends CSL house meetings which may include evening hours. Reports quality assurance work requests to other units per standard protocol. Supervision: Assists in the hiring, supervising, evaluating, mentoring, and providing technical support to maintenance staff on client service and project coordination matters. Supervises outsourced vendors such as housekeeping. Information Systems: Uses systems appropriately, enters accurate and complete data, and assists in developing new and improved capacities. Special Projects and Other Duties: As assigned to meet goals established for the Department and Unit. Backup primary responsibilities in the absence of another Property Manager. Property Standards: Assist with developing and implementing building and service standards, maintenance programs, sustainability initiatives, and upgrade plans per approved programs. Budget: Assist in preparing, monitoring and adheres to budgeted income and expenses with the assistance of the Finance Unit. Emergency Response: Responds promptly by phone or in person as appropriate to emergency situations such as fire alarms and included in weekly on-call rotation and therefore must be available 24/7.

Unit Education: College degree or equivalent training and experience required. Must have a valid Illinois Driver's License upon offer of employment and pass the University's Motor Vehicle Records process required.

Unit Experience: A minimum of five years full-time experience in the facilities management field required, with at least one of those years as a multi-unit residence hall or residential property manager or supervisor required.

Unit Job Function Competencies: Demonstrated knowledge-base in residence hall or residential property management required. Demonstrated understanding of the residence hall and residential apartment design, construction and maintenance fields required. Demonstrated customer service and vendor relations experience required. Demonstrated success in planning, executing, and completing residence hall or apartment turnover and common area projects on time and on budget required. Demonstrated ability to supervise, train and evaluate the work of others required. Knowledge of laws, rules, and regulations relating to all activities of property management, including Building Code required. Knowledge of industry standards for residential building services, repairs and maintenance required. Proficiency with Housnet, Yardi Property Management, Maximo or similar professional property management programs required. Experience in using software applications as tools for managing properties and residents, planning and tracking projects, and for overseeing the property portfolio required. Proficiency with Windows based computers, including the Microsoft Office Suite (Word, Excel and Outlook) required Excellent oral and written communication skills required. Well organized, details oriented, focused, timely, and efficient skills required. Ability to read and understand blueprints, sketches, diagrams, technical publications, detailed procedures, and safety precautions required Ability to write and implement detailed plans and budgets required. May be required to provide and use own vehicle insured in accordance with University requirements required Be available to handle emergency requests at all times required. Adhere to F/A Core Values, including, but not limited to customer service, collaboration, efficiency and effectiveness, credibility, responsiveness, quality, accountability, and respect required. Knowledge of the University of Chicago, Hyde Park community, or the higher education field preferred.