Systems Support Specialist 1
This position is part of a team that is responsible for the computing needs of the office staff. Users are primarily academic professionals working with many different desktop OS and application configurations. The position supports end users by troubleshooting issues and building and maintaining desktop systems and services on both Apple and Microsoft operating systems and peripherals. This position also supports IT systems such as audio visual setups, physical network connectivity, video conferencing, computer classroom support, and end user technical support at annual computing conferences.
This is a desktop, classroom, conference room, and conference support position within a team that is responsible for the computing needs of the staff within our offices. Our users are mostly academic professionals working on many different projects and as a result there are many different desktop OS and application configurations to be built, maintained and supported, and many specialized IT needs (e.g. administrative access to Microsoft and non-Microsoft systems, databases, centralized applications, test and development systems, programmer access, several application support specialties) that are not found in typical office computer use. This individual will support those end users by troubleshooting issues at the desktop, and building and maintaining desktop systems and services that meet their needs on both Apple and Microsoft operating systems and peripherals. This individual will also support the IT systems that are commonly used by most users such as audio visual setups, physical network connectivity, video conferencing, computer classroom support, and end user technical support at two statewide annual computing conferences and board meetings that may be held on system campuses. This position requires occasional statewide travel, as needed. Hiring salary is commensurate with experience and will not be less than $43,987 per year.
A successful candidate in this position will possess:
• Ability to think critically, use logic and analysis to identify the potential enhancements and flaws in security measures.
• Ability to analyze technical issues and interpret and present findings in clear and accurate language.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships, work independently, meet deadlines, and demonstrate initiative.
Bachelor's degree or equivalent and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience.
Experience providing IT support in a college or university environment.
Knowledge of principles, practices, and techniques in the installation, configuration, maintenance, backup, testing, and troubleshooting of PC hardware, operating systems, and software.
Knowledge of TCP/IP networking and configuration.
Knowledge of integration of Microsoft Windows clients into the IT enterprise.
Knowledge of integration of Mac OS clients into the IT enterprise.
Knowledge of and experience with current directly attached storage technologies.