Principal Parking Supervisor
Req No.: 2013-0950
Location: UCI Campus - Irvine
This recruitment has been re-opened for further recruitment. Previous applicants need not re-apply to be considered.
Under the general supervision of the assistant director of guest and event services, principal parking supervisors provide managerial, operational, and administrative support. The incumbent will provide campus information and directions to students, faculty, staff, and visitors; sell parking permits for approximately 20,000 parking spaces; monitor standardized sign placement for daily events; provide daily traffic control for approximately 9,000 commuters; and annually perform 900 motorist assists and 4,000 campus area patrols. The incumbent will assist with strategic and budgetary planning, data analysis and research, personnel management, and program evaluation. In addition, the incumbent will provide direction to 150+ part-time casual-restricted employees as delegated and in a manner that promotes teamwork and enhances employee satisfaction. Responsibilities will include effectively dealing with customer complaints and concerns and maintaining information systems utilized by Guest and Event Services and for department EOC duties.
Salary: Range $42,400 - $55,332
Work Schedule: Variable 4/40 schedule
Incumbent must be able to work a variable 4/40 work schedule that includes nights and weekends.
Incumbent must have a valid California driver license.
Final Candidate is subject to the California DMV Employer Pull Notice (EPN) Program Notification.
Final candidate is subject to background check and the California DMV Employer Pull Notice (EPN) Program Notification
Final candidate subject to background check.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.
View Job Description for the position requirements.
Job Essential Function 1
Percent of Time: 40%
SUPERVISION OF CASUAL-RESTRICTED EMPLOYEES
Supervise 150+ casual-restricted employees; directly manage a team of over 30 casual-restricted employees.
Lead by example and demonstrate a professional and respectful approach to dealing with employees and customers at all times.
Supervise kiosk and event sales of parking permits, customer services, traffic control, disabled transportation, stack parking, and event support.
Establish and administer training programs for parking attendants; create, revise, and update instruction manual, training videos, and new hire tests.
Serve as a resource and counsel to the assistant director of guest and event services on personnel issues to ensure consistency and adherence to University policies and procedures.
Assure that appropriate customer service standards and behaviors are maintained and performance excellence is fostered by all parking attendants working at the UC Irvine campus areas.
Monitor staff performance to ensure that attendants meet the core expectations set by the department.
Monitor staff deployment plans and break schedules to assure appropriate coverage.
Job Essential Function 2
Percent of Time: 30%
MANAGE CAMPUS-WIDE PROGRAMS
Manage multiple campus-wide programs and operations. Scope of work includes management of parking safety, traffic management (traffic mitigation and signal timing), emergency operations program, valet and stack parking, transportation authority (parking and vehicle-other-than-auto enforcement), disabled transportation, campus bike patrol and clean-up, EQS system (inventory of equipment and maintain equipment service reports), and shuttle service for events.
Define program objective and formulate operational policies and procedures in accordance with University guidelines, state and federal law, as well as a structured communication process that improves operational efficiency and effectiveness by assuring consistency and timeliness of critical information, supportive of the quality improvement program within Parking Operations.
Perform analyses and work on special projects as requested by the assistant director of guest and event services.
Job Essential Function 3
Percent of Time: 30%
Ensure that quality service levels are maintained and customer issues are constructively resolved or referred to the appropriate department or person to meet the service expectations of Parking and Transportation Services.
Manage the daily operations of information kiosks, equipment management, special events parking, and accounting of permits and revenue.
Assist with management of Guest and Event Services front-line activities, parking attendant services and campus traffic management. This includes space control and protection, safety/security measures, special event staffing for daily events and sales into approximately 20,000 parking spaces at the UC Irvine campus.
Maintain confidentiality of information as needed to protect the rights of individuals or the University.
Respond to campus emergencies during regular business hours and after hours.
Other duties as assigned.
SKILLS, KNOWLEDGE AND ABILITIES:
Must have 5 years minimal supervisory experience in a high volume, cash oriented customer service parking operation (preferably in a University campus environment).
College degree in business, finance or related area preferred.
Supervisory skills to effectively manage staff, including training, evaluation and administering necessary discipline.
Experience in Shuttle/transportation operations and ability to understand DOT laws.
Experience in Traffic Enforcement and the ability to understand ordinances and laws.
Experience in valet and stack parking, emergency evacuation, traffic control in major intersections, and transporting the disabled.
Knowledge and experience in working with parking equipment and supplies such as coin machines, meters, and ticket dispensers.
Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling, and refund processing.
Ability to work outside year round in inclement and clement weather, using established foul weather gear provided by the department and ability to stand and walk an average of 9 hours per 10 hour shift, or 7 hours per 8 hours shift, walk an average of 8-12 linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities.
Ability to hear, understand and communicate ordinary dispatch communications received over a 2-way radio and to use appropriate radio protocol.
Ability to assist during emergency or on call situations setting up barricades, installing street and traffic control signs, and/or other physical activities which may be required on the work site.
Ability to work effectively with conflicting demands, changing priorities and heavy workloads.
Demonstrated skill in directing groups of people, delegating work and supervising.
Demonstrated skill in making appropriate job decision following standard policies and procedures.
Ability to identify and resolve assorted parking problems with staff and customers using judgment and discretion.
Ability to work independently to establish priorities and accomplish departmental goals and objectives.
Ability to function effectively and efficiently as a member of a team and in collaboration with colleagues.
Knowledge of MS office operations systems; skill to analyze, troubleshoot and repair minor computer problems.
Knowledge of California Vehicle Code
Knowledge of traffic signs, traffic barricading, and associated equipment.
Knowledge of traffic laws and regulations pertaining to traffic control.
Knowledge of the hazards and safety precautions to be observed in traffic operations work.
Below are general guidelines on the position's physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-5210.
Crawl: Not Applicable
Climb: Not Applicable
Handle Objects: Occasionally
Reach Above Shoulder Level: Occasionally
Use Fine Finger Movements: Frequently
Carry/Lift Loads up to 25 Pounds: Occasionally
Carry/Lift loads between 25-50 lbs: Occasionally
Carry/Lift Loads over 50 Pounds: Not Applicable
Perform Calculations: Constantly
Communicate Orally: Constantly
Reason and Analyze: Constantly
Chemical/Biological Agent: Not Applicable
Construction Activities: Occasionally
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Frequently
Confined Spaces: Not Applicable
Elevated Work Location: Not Applicable
Radioactive Materials: Not Applicable
Temperature Variations: Not Applicable
Gas System: Not Applicable