IT Security Support Specialist

Location
Princeton, Mercer County
Posted
Mar 19, 2014
Administrative Jobs
Technology, IT Support & Training
Position Summary: The Support Services department of Princeton University's Office of Information Technology (OIT) seeks an IT Security Support Specialist to join its Support and Operations Center (SOC) team. The SOC is a 24x7x365 technology support center, providing assistance to members of the University community. The SOC provides telephone, e-mail and on-line chat consultations and is the front door to the Office of Information Technology for the University community. The OIT SOC provides internal support by performing routine diagnostic tasks, communicating with individual customers and/or departmental IT support people on behalf of other OIT units, monitoring OIT's security information and event management systems (SIEM) and reports sent to the OIT response team, and providing first level notification and responses. The IT Security Support Specialist will be working in the Support and Operations Center, leading the network and system security monitoring initiative. The IT Security Support Specialist will be expected to understand network, system and mobile device security concepts and have or obtain security certifications. The IT Security Specialist will need to understand the campus culture, policies, governance, and infrastructure; monitor the central security information and event management systems; analyze and interpret SIEM data and other indicators to identify potential issues to campus; and respond to perceived threats and reports of compromise and/or hostile activity. The IT Security Support Specialist needs to maintain an understanding of current and evolving vulnerabilities and response strategies used in security operations. The IT Security Support Specialist will help train existing SOC staff on security concepts and tools, remain current on security concepts, tools, and information about threats and threat methodology. In addition, the IT Security Support Specialist will perform as a Technical Support Specialist and consult with members of the University community on technical questions and issues. Excellent oral and written communication skills are important as the IT Security Support Specialist will need to explain complex security-related information in ways which members of the campus community can understand and to which they will respond appropriately. The IT Security Support Specialist also will generate and maintain documentation and procedures for internal SOC use as well as creating articles for the customer-centric KnowledgeBase. In addition to being technically proficient, members of the SOC are highly customer focused and service oriented. They also have access to confidential information, and must understand and respect privacy and the University's policies regarding access to and safekeeping of such information. Responsibilities: - Monitor central University security information and event management systems, escalate issues and contact impacted customers and/or other departmental IT support staff as appropriate. - Monitor relevant security sites and bulletins to help ensure the University is current as possible with information on perceived and existing threats to its information systems or data integrity, or to customer accounts or networked devices. Ensure this information is disseminated as appropriate. - Train the SOC staff on security essentials and procedures. Possibly supervise and train student interns. - Consult with University faculty, researchers, staff and students on the availability and use of general campus information technology. Resolve complex problems as they occur or invoke OIT specialists to do so. - Write technical articles for the OIT KnowledgeBase as well as procedural documentation for the internal SOC document repository. - Actively participate in professional development in order to maintain and improve technical knowledge.

Essential Qualifications: - Good foundation of IT security analyst skills including CompTIA Security+ or GIAC Security Essentials certification or equivalent credentials or analogous proven experience. - 2 years experience in a security or network operations center. - Critical thinking, analytic and problem solving skills. - Excellent organizational skills, written and oral communication skills, and attention to detail. - Commitment to professional customer service. - Ability to work in a team environment; strong interpersonal skills. - Ability to work and communicate well with customers possessing various levels of technical ability and understanding. - Ability to work in a fast-paced technical support center with rapidly shifting focus. - Ability to work non-traditional, flexible hours, including evenings and weekends; hours may be subject to change. - Willingness to work toward mastery of new technologies and skills as the needs of the industry and the user community change. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Preferred Qualifications: - Experience with Mcafee SIEM - Experience with Linux Special Technologies: - Windows, OSX, Microsoft Office, standard e-mail clients, Adobe products, web browsers, and basic technical utilities like VPN, remote desktop, SSH and SFTP.

Education Required: Bachelor's Degree

Application Deadline: Open Until Filled or See Position Summary.