Windows Systems Manager

New Haven, New Haven County
Mar 19, 2014
Administrative Jobs
Technology, IT Support & Training
STARS Requisition number 24677BR

Department ITS Production Services

University Job Title Manager, IT

Posting Position Title Windows Systems Manager

Bargaining Unit None

Job Category Managerial & Professional

Type of Employment Full Time

Duration Type Regular

Salary Grade M6

Work Location Central Campus

Worksite Address 150 Munson St

Work Week Standard (M-F equal number of hours per day)

Position Focus: The Core Services Group in Yale Information Technology Services (ITS) is responsible for infrastructure architecture, cloud architecture, system administration, storage, backup, messaging, load balancing and virtualization services. The Windows Systems Manager, reporting to the Director of Core Services, will work closely with fellow managers, architects, technical leads, system administrators, developers and clients to build a world-class, service-oriented team supporting the infrastructure needs of one of the world's great universities.
Leads the implementation, operations, and support of mission-critical administrative, academic, research and clinical systems. Directs the deployment of configuration management, automation, standardization, and high-availability and next generation system administration practices in the Windows environment, sets staff goals, defines priorities, and develops long-term strategies to manage and scale infrastructure.

Principal Responsibilities
1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department.
2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas.
3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives.
4. Manages and works extensively with staff to develop and administer support plans.
5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees.
6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole.
7. Defines and tracks service metrics and work with staff to meet client needs and service standards.
8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
9. Manages the operating budget for their organizational unit.
10. Recruits and trains technical staff.
11. Ensures compliance and timeliness of all Federal and State regulatory requirements.
12. Manages a staff of exempt and non-exempt employees.
13. May perform other duties as assigned.

Required Education and Experience
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1: Proven experience with Microsoft Windows servers & software in a production data center environment.

Required Skill/Ability 2: Proven experience with at least two of the following: Microsoft System Center (Configuration or Operations Manager), Powershell, Active Directory, ADFS, VMware Virtualization, F5 Load Balancers, Perl, Python, Java Application Servers, Amazon Web Svs.

Required Skill/Ability 3: Broad technical knowledge in related areas such as virtualization, load balancing, web application programming, database administration, networking, and identity management.

Required Skill/Ability 4: Knowledge of the principles and practice of formal system configuration management.

Required Skill/Ability 5: Proven ability and desire to lead a technical systems administration team and the flexibility to share the duties of the technical team.

Preferred Education, Experience and Skills: Two years experience with project, product, engineering, or team management; experience in hiring, staff development and team building;experience with ITIL service management concepts and processes.

Weekend Hours Required? Occasional

Evening Hours Required? Occasional

Drug Screen No

Health Screening No

Background Check Requirements All external candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle and credit checks based on the position description and job requirements. All offers are contingent on successful completion of a background check. Please visit for additional information on the background check requirements and process.

Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Yale University is an affirmative action/equal opportunity employer. Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.