Multimedia Technology Analyst

Riverside, Riverside County
Mar 18, 2014

Salary: $44,150 - $67,336
Title: Multimedia Technology Analyst
Category: Management and Professional
Department: Multimedia and Classroom Tech
Date Posted: 03/13/2014
8AM - 5PM
Position Information:
Under general supervision of the department Manager and Multimedia Systems Engineer, incumbent will support network based multimedia equipment in support of instruction, special events, and academic related projects. This support includes performing operational-level programming and systems analysis. Will assist in planning computing requirements and other technical resources to achieve department and university mission. Supports integration of computing systems with existing multimedia systems in general assignment classrooms to include software, hardware, and network connectivity. Incumbent will assist in the design, creation and installation of advance multimedia presentation and control systems. The position is responsible for maintenance of all existing multimedia systems in general assignment classrooms and selected departmental spaces, including regular maintenance, upgrades, and emergency repairs.

This position will have a nontraditional work schedule. It will vary several times per academic year depending on the academic quarter and departmental activities. The position could change shifts on a quarterly basis and on a 'as needed basis'. It will start out as a swing-shift (late afternoon to evening shift). Prior notice will be provided for each shift change when needed.

70 % Multimedia Systems Operation and Installation

Collaborate with other department analyst and systems engineer in the design of new multimedia systems and enhancements to existing systems in 88 General Assignment classrooms and designated departmental spaces. Assist in installation planning.  Independently perform all aspects of complex A/V installations, which may include, but are not limited to installing display hardware including projectors and LCD panels; constructing complex engineering racks consisting of multiple input devices, signal processors, control systems, A/V switchers, audio amplifiers, signal extenders, and audio DSP’s; installing and terminating standard types of A/V cabling in both conduit and plenum spaces; and configuring networked components and control systems.  Supervise student employees to conduct more routine installations and upgrades, such as projector and component replacement

Support campus’ classroom technology helpdesk by troubleshooting computers, services, networks, multimedia control systems and multimedia display hardware. Check Hardware/software malfunctions both remotely and in person; diagnose; and repair or provide detailed repair instructions to subordinate student technicians.  Assist in planning new projects, including hardware, software and network requirements. 

Install and maintain operating systems software and monitor system performance.  Act as liaison with networked workstations, various services and multimedia management and operating systems such as: Altiris, various Apple OS’s, various Windows OS’s, Extron, and Crestron. Manage and direct the support of all classroom multimedia systems using eControl and IP-Link control systems. Act as local technical support with complete technical mastery of system internals, operating systems and system interrelationships. Respond to messages from application programs and system software.

Assist in the installation, maintenance, management and deployment of 125+ workstations, and provide support for client-management system related issues. Provide systems support for all classroom computing systems and multimedia systems, including user account maintenance, archival and backup, and troubleshooting of hardware, software, network and all interconnectivity.  

30% Multimedia Systems Maintenance and Repair.

Create and implement a maintenance program for the A/V systems in the campus’ 88 General Assignment classrooms.  This program will include detailed asset tracking and assessment; lamp life monitoring and replacement; and scheduled maintenance and cleaning.  Supervise and coordinate Multimedia’s student technicians to carry out the various aspects of the maintenance program.  Due to room availability most of these activities will take place in the late evening hours.

Assist with podcasting and course capture and publishing services by connecting and configuring classroom technology to digitize audio and video.  Interact with project leads and other programmers to provide programming/systems support and implement directed changes to classroom systems.

Provide end-user training and consulting on classroom computing workstations, software, and multimedia hardware. Keep current with developments in desktop computing, desktop networking, multimedia display hardware, multimedia control software and multimedia hardware networking.

Additional Information:
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Minimum Requirements
Information Technology: Demonstrated knowledge of multimedia technology systems internals, OS & interrelationships, operating, installing & maintaining PC software, hardware.
Multimedia & Control Systems Experience: installing multimedia systems to industry application standards. advance level programming & configuration skills w/standard control system protocols & languages. 
Use of Analytical Thinking: in evaluating & analyzing complex concepts of past trends, & relationships, then applying the concepts. Exp. in observing & evaluating the outcomes of a problem to identify the issues. 
Communication Skills - Advanced: Superior communication skills with internal & external campus community & international visitors.
Interpersonal Skills: working as part of a team & collaboration. 
Problem Solving: Independently research issues for problem solving. 
Reading Comprehension & Writing Skills - Advanced: Understanding scientific & technical documents & complex instructional procedures. 
Self-Management Skills: working independently & following through on assignments with minimal direction. Education &/or experience equivalent to a bachelor's degree in a related field.

Preferred Qualifications
Experience in working in a higher-education environment. Skill in generating a number of different approaches to problems. Thorough knowledge of subject matter to act as a resource for the exploration of new ideas. Skill in developing a vision or image of how a system/process should operate under ideal circumstances. Skill in combining divergent and& normally unassociated ideas to creatively approach problems. Skill in creating a supportive work environment where new ideas are solicited, evaluated, and& implemented.

Knowledge of UC Policies and& Procedures: Knowledge of the applicable UC policies and& procedures governing areas related to the responsibilities of the job.

Supervisory Experience: Experience with training, supervising, and& evaluating the performance of assigned personnel. Experience in directing, organizing, and& prioritizing workload to meet required deadlines and& department objectives. Experience in a supervisory role responsible for hiring, evaluating, directing, disciplining, and& complaint resolution. Skill in using professional judgment in addressing issues.