Financial Aid Counselor I - Customer Service

Philadelphia, Philadelphia County
Mar 13, 2014
The Financial Aid Counselor I - Customer Service provides day-to-day counseling activities and processes updates to student accounts for current and potential financial aid recipients at Temple University. The incumbent will be responsible for adhering to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry functions necessary to support financial aid programs. The selected candidate must be familiar with university, state, and federal financial aid regulations and procedures. She/he must be able to effectively communicate and counsel enrolled and prospective students, and their families. The ultimate objective of this position is to assist the Student Financial Services (SFS) office in its support of Temple University's effort to attract and maintain qualified students through timely and effective distribution of financial aid. Performs other duties as assigned. Required Education and Experience: Bachelor's degree and at least one year customer service experience. Demonstrated experience counseling students concerning the financial aid programs provided through the Student Financial Services office. (Federal Direct Loans, Federal Pell Grant, Federal Perkins, FSEOG, Federal Work Study, PA state grant and institutional aid programs) An equivalent combination of education and experience may be considered. Required Skills and Abilities: *Strong verbal, written and analytical skills. *Demonstrated ability to explain mathematical processes as it relates to the financial aid process. *Ability to work independently and remain focused in a fast-paced environment, handle multiple tasks and interact with students and parents in stressful situations while maintaining accuracy and a highly processional demeanor. *Demonstrated interpersonal skills along with the ability to effectively interact with a diverse group of individuals. *Must be able to exercise professional judgment in individual cases regarding cost of education, family contribution, and dependency status. *Ability to communicate effectively with students via e-mail providing information and responding to requests. *Ability to work nights and/or weekends, as necessary. Preferred: *Experience processing and reviewing student accounts using the following: Banner ERP system, Common Origination & Disbursement Website (COD), FAA Access to CPS online website and National Student Loan Data System website. *Experience with the Pennsylvania Higher Education Assistance Agency grants, policies and website. Please visit our website at, scroll to the bottom of the page and click on Careers @ Temple. Please reference TU-17591. AA, EOE, m/f/d/v.