Senior Project Manager

San Francisco, San Francisco County
Mar 10, 2014
Administrative Jobs
Technology, IT Support & Training

Senior Project Manager

University of San Francisco

Department: Information Technology Services (ITS)

Job Type: Full-Time

Job Summary:

The University of San Francisco (USF) is seeking a senior project manager with 10+ year’s experience successfully leading projects and programs throughout the project lifecycle from Business Case development, to leading an Request for Information (RFI)/Request for Proposal (RFP), to Project Initiation through Close. The role of the Senior Project Manager is to leverage USF’s Project Management Office (PMO) methodology to plan, execute, and close projects, within scope, schedule, and budget and to the quality standards defined by the sponsor. The senior project manager will be responsible for coordinating and managing teams across various USF departments, third-party contractors or consultants, while reporting to the PMO Senior Director. The Senior Project Manager will be expected to manage USF’s strategic and high priority technology projects and programs.

Job Responsibilities:

• Leadership and Management:

• Develop trusted advisor relationship with project and program stakeholders.

• Deliver appropriate and effective executive level communication.

• Seek out opportunities to collaborate and partner with innovative technology companies and other higher education institutions on strategic project and program management initiatives.

• Actively involved with Association of Jesuit Colleges and Universities Project Management committee.

• Coach, mentor, motivate, supervise and provide project and program team performance assessments.

• Provide regular and accurate updates and escalations to the Project Portfolio Management (PPM) Committee.

• Assist with developing and maintaining the technology strategic project and program roadmap.

• Reflect and communicate USF PMO standards and best practices within the university and outside the university across higher education peers and external stakeholders, vendors and consultants.

• Provide project and program management best practices training to USF resources, as requested.

• Recognized as a thought leader in the area of project and program management while continuously improving the PMO methodology, tools and templates to better serve USF.

• Continuous professional development in order to keep abreast of emerging technologies, methods and best practices.

• Supervise and mentor internal PMO student workers and / or temporary staff resources.

• Project and Program Assessment:

• Develop and lead project and program assessment phase from Business Case and Project Charter analysis, RFI/RFP process through to Statement of Work (SOW) and Master Agreement (MA) contract negotiations.

• Develop cost/ benefit assessments, comparing total cost of ownership, risk and return on investment.

• Define success criteria and disseminate to involved parties throughout project and program life cycle.

• Demonstrates a good understanding of business processes (i.e. student end-to-end lifecycle from recruitment through transition to alumni status), policies, and academic environment in higher education.

• Project and Program Management:

• Manage USF’s largest, most complex, strategic institutional, technology projects and programs.

• Lead business process improvement analysis leveraging value stream maps or similar approaches.

• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.

• Establish and manage project and program expectations with team members and other stakeholders.

• Delegate tasks and responsibilities to appropriate personnel.

• Identity and resolve issues and conflicts within the project and program team.

• Identify and manage project and program dependencies and critical path.

• Track project and program milestones and deliverables.

• Determine and develop the frequency and content of status reports from the project and program team, analyze results, and present to executive leadership and steering committee.

• Collaborate with functional area managers in the supervision of project and program personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.

• Manage project and program issues and risks to mitigate impact to baseline.

• Facilitate project and program change order process, assessing impact to baseline, in order to accommodate potential changes, while staying ‘On Track’.

• Ensure smooth transition of completed projects and programs into operations, including coordinating with the ITS Help Desk, Service Area owner and any Third Party Support.

• Work with the Service Manager to ensure project and program deliverables and documents are uploaded and archived and the Configuration Management Database (CMDB) is updated.

• Extensive understanding of various project and program management frameworks, business process, total cost of ownership and return on investment project and program analysis.

Other duties as assigned.


Position reports to the Senior Director of Project Management Office

Minimum Qualifications:

• University degree or college diploma in the field of business management, information systems, and/or project management. Experience can substitute for field of study.

• Minimum ten years direct work experience in project and program management capacity, including all aspects from assessment to execution and close.

• Experience managing enterprise wide, complex projects and programs including but not limited to ITS builds for construction projects, business process improvement and enterprise software deployments; ability to organize and prioritize multiple projects and project tasks.

• Demonstrated project and program management skills and experience with various project management methodologies and tools including but not limited to Waterfall, SCRUM, Earned Value Management and SIPOC.

• Experience negotiating SOW and MA contracts

• Experience with Lean process improvement.

• Experience drafting and submitting budget proposals, and recommending subsequent budget changes where necessary.

• Experience successfully leading projects and programs to on-time, on-schedule, within budget close.

• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance.

• Experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management.

• Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers.

• Team-building skills with technical and non-technical staff.

• Experience at working both independently and in a team-oriented, collaborative environment.

• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

• Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Projects, ServiceNow, Basecamp

• Adept at conducting research into project-related issues and products.

• Must be able to learn, understand, and apply new technologies.

• Supportive of a diverse and inclusive work environment.

Other Responsibilities:


• PMI’s Project Management Professional (PMP) certification

• Agile Scrum Certification

• Lean Six Sigma Certification

To be considered for this position please visit our web site and apply on line at the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.