Limited Term Instructor - IT - Help Desk Support Specialist

Madison, Dane County
Mar 10, 2014
Administrative Jobs
Technology, IT Support & Training
Madison Area Technical College

Limited Term Instructor - IT - Help Desk Support Specialist

Posting Date: 03/10/2014
Application Deadline: 03/30/2014
Salary $53,322 - $88,936
Location: Madison-Truax
Department: School of Business & Applied Arts
Employment Conditions: This is a full time two (2) year, Limited Term, Grant funded position, beginning with the Fall 2014 Semester. Starting salary $53,322 – $88,936 depending on qualifications and experience. Salary is based on a nine-month teaching contract and will be pro-rated accordingly.

Madison College provides a generous benefit package. Newly hired instructors serve a three-year probationary period.

Start date: August, 2014.

Organizational Function and Responsibilities:
Instruct adult students in the Information Technology (IT) programs at the technical diploma and associate degree credit levels. Instructors develop instructional strategies and curriculum as a regular part of their work, and are encouraged to serve on committees.

This position reports to the Dean – School of Business and Applied Arts

Essential Duties:
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Instruct students in the Information Technology-Help Desk Support Specialist program and associated certificates.

2. Develops and plans appropriate instructional strategies, including alternative delivery strategies when appropriate including but not limited to hybrid, face-to-face, accelerated, online course delivery, active learning, and flipped classrooms.

3. Assists and advises students who have problems with assignments, tests, grades, course content, career concerns, and other matters.

4. Evaluates student performance and provides regular feedback in courses taught by the instructor.

5. Uses data to continually revise curriculum to improve student learning.

6. Actively works with other personnel in student recruitment, retention and job placement. This includes developing strategies aimed at the recruitment and retention of minority students.

7. Develops and maintains curriculum in a variety of non-traditional formats to meet student delivery needs in collaboration with department/ division staff; participate in instructional and curriculum articulation activities with other programs, other Schools of the College, other colleges and universities, and District K-12 partners.

8. Functions without direct supervision in a team environment with the ability to support a cohesive department atmosphere.

9. Complies with college policies and directions regarding student testing, record keeping, advanced standing, providing grades on a timely basis, maintaining office hours for student assistance and counseling, etc.

10. Assists students in developing work experience assignments such as clinical affiliations, work study assignments, team projects, etc.

11. Designs and implements strategies to engage students in the learning process.

12. Integrates the use of technology into the teaching and learning process.

13. Attends school, program and advisory committee meetings; participates in appropriate staff development activities such as diversity awareness, technology training, etc.

14. Plans and implements professional development strategies to continually improve teaching and professional experience.

15. Maintains certification as an instructor with the Wisconsin Technical College System.

16. Complies with all aspects of Board policies, work rules, and the appropriate collective bargaining agreement.

17. Demonstrates a commitment to the college values of excellence, respect and integrity.

Knowledge, Skills, and Abilities
1. Knowledge of and experience with current educational methods and strategies; learner-centered instruction, active learning, assessment, evaluation; collaborative techniques; and strategies that address closing the gap in student access and achievement across race, gender, and disability.

2. Skill in the use of educational technology and alternative delivery methods to deliver high-quality instruction (i.e., online, hybrid, and accelerated course formats, course software such as Blackboard, video, Telepresence, etc).

3. Skill in communications and human relations with populations having diverse socio-economic and racial backgrounds and persons with physical and/or learning disabilities.

4. Skill in oral and written communications.

5. Ability to interact with business, industry, other educational institutions, and government agencies to establish partnerships.

6. Knowledge of computer hardware equipment, including CompTIA A+ certification recommended.

7. Knowledge of and experience with enterprise technical support (“enterprise” considered to be an environment with over 100 workstations).

8. Ability to adapt to new and emerging technologies and incorporate them into the IT program classes.

1. Bachelor’s Degree in Computer Science, MIS, or other related field.

2. Five years (10,000 hours) of work experience in Information Technology. Work experience must come from the categories listed at (Area 107). This experience must include at least one year (2,000 hours) of experience in Technical Support work in an enterprise environment supporting more than 100 workstations.
Special Instructions to Applicants:
Madison College regards diversity in the workforce as a competitive advantage and strongly supports its presence in our educational environment.

For more information, please visit:

Position Type: Faculty
Recruitment Strategy: External
Posting Number 20130601774
FLSA: Exempt

To apply, visit: