Assistant Director of Financial Aid

Hooksett, Merrimack County
Mar 07, 2014

As one of the fastest growing nonprofit universities in the nation, Southern New Hampshire University (SNHU) has a total enrollment of more than 25,000 students in nearly 200 certificate, undergraduate and graduate programs. The university offers programs in business, culinary arts, teacher education, hospitality management and liberal arts on campus, online and at our regional centers. SNHU, at No. 12, was the only university to make Fast Company's 2012 list of the World's 50 Most Innovative Companies and is a repeat winner of the Chronicle of Higher Education’s “Great Colleges to Work For” award. At Southern New Hampshire University we routinely go above and beyond what is expected of us. We believe there are no limits to what you can do, what you can be and what you can achieve. Come be a part of innovation and education!

Reporting to the Associate Director of Financial Aid, the Assistant Director manages a team responsible for receiving, processing and awarding student aid files, notifications and adjustments. The incumbent provides daily oversight to effectively manage a high performing team.

Essential duties and responsibilities of this position include:

  • People management including, but not limited to, assigning and maintaining work schedules, training and mentoring, performance management, as well as, policy interpretation and enforcement
  • Complete and maintain required reporting and metrics pertaining to team performance
  • Ensure SNHU has accurate and compliant student records
  • Ensure effective and efficient interaction between the file review/packaging team and the One Stop
  • Maintain confidentiality of student records, personnel records and other sensitive information
  • Ability to work in a fast paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility
  • Ability to apply critical thinking to all activities, provide guidance on areas to improve processes

The successful applicant must have:

  • Bachelor’s Degree
  • 4 to 7 years’ experience within a financial aid office
  • Demonstrated experience interpreting financial aid regulations to reach complex decisions
  • Strong communication skills, both written and verbal
  • Experience with a Student Information System (SIS), Ellucian Colleague preferred
  • Proficiency with MS Office products