Reference Associate

Arlington, Arlington County
Mar 06, 2014

Job Category Staff and Administrator

Posting Number M00204

Department Library & Learning Svc

Reports To Dean of Library and Learning Services

Point of Contact Judy Motley, Judy Motley


Marymount University Library and Learning Services seeks energetic, enthusiastic candidates who are committed to assisting in instructing and assisting a diverse campus population use library materials and services.
The Reference Associate is a member of the Education Services Group and uses general knowledge of policies, procedures and sources to provide reference assistance and instruction to library users; assists with the creation and production of a variety of user education material; provides administrative and technical support for Reference and Instruction Team projects and services.

Minimum Qualifications
  • Bachelor's degree and a minimum of one year of related work experience
  • Experience in and a commitment to providing excellent customer service
  • Intermediate proficiency with MS Word and MS Excel and the ability to create charts, tables, and simple Excel formulas
  • Working knowledge of computer and library equipment
    Knowledge of Google and Google products and services
    Experience in the design and creation of web pages and web-based materials is desirable
    Excellent verbal and written communication skills

Preferred Qualifications

Special Notes to Applicants

Application materials must be received by 04/25/2014

Open Until Filled No

University Profile

Marymount is a comprehensive Catholic university that emphasizes the liberal arts, career preparation, and personal and professional development. A diverse and welcoming learning community, Marymount serves nearly 4,000 undergraduate and graduate students. The university's location in suburban Arlington, Virginia, offers easy access to the rich resources of the nation's capital. Marymount University is an Affirmative Action/Equal Opportunity employer.

Job Duties

Percent of total time 60%

Responsibility / Duty

Provides administrative support for the Reference and Instruction Teams by performing such duties as:
• inputting, maintaining and compiling team statistics
• creating and posting the reference desk and instruction/workshop schedules
• drafting regular and special reports
• ordering and maintaining supplies
• maintaining the reference collection
• updating policy, procedure and issues manuals
• compiling resources for instruction classes and inputting library instruction evaluation data when needed
• coordinating the scheduling of the library's instruction rooms
• hiring, training and supervising student employees who work the teams
• assisting with the creation and production of user education material in a variety of formats.
• working with both teams to plan, develop, evaluate and assess services

Percent of total time 30%

Responsibility / Duty

Provides user support for library patrons by performing such duties as:
• instructing, assisting, and informing students, faculty and staff on the use of L&LS services, resources, products, and equipment. Receives and responds to user questions about services and resources virtually and in person
• assisting with library user education programs such as workshops and orientations and participating in orientation programs sponsored by the Library Marketing and Publicity Team.
• assisting, as needed, at L&LS public service desks including Circulation, and the Ballston Center Library Extension and others.

Percent of total time 5%

Responsibility / Duty

Provides technical support for the Reference and Instruction Teams by performing such duties as:
• Provides basic technical support and assistance for services and projects including, but not limited to, communication services such as chat, blog, texting; set-up and use of library classroom technology and an expanding array of digital user services.

Percent of total time 5%

Responsibility / Duty

Miscellaneous Duties
• works with assigned librarian on various liaison/collection support tasks and projects throughout the year.
• works collaboratively in a team environment by participating in a variety of teams, task-forces, and committees across Library and Learning Services.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree?
    • Yes
    • No
  2. * Do you have a minimum of one year related experience and/or training?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. References
Optional Documents
  1. Curriculum Vitae
  2. Cover Letter