Job Description To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty. 1) Provides management assistance and support to Director, may serve as Director in absence of the Director. Provides assistance in budget development and administration. 2) Works closely with Director on regulatory and compliance issues. Provides leadership for annual planning process for Financial Aid processes and practices. 3) Supervises and provides management support for Financial Aid Processing staff by assigning and delegating tasks, providing daily direction, resolving work problems, communicating job expectations, training employees, and developing professional growth opportunities. 4) Conducts annual employee evaluations for Financial Aid Processing staff, and recommends pay increases, promotions and other personnel actions. Approves leaves and authorizes overtime as appropriate. Participates in employee selection process. Administers disciplinary actions upon approval, and in collaboration with Director and Human Resources. Carries out, explains, interprets and enforces policy. 5) Provides customer service as it relates to processing issues. Answers routine questions, responds to correspondence, counsels students, parents and others and provides other requested assistance. Facilitates student problem resolution. Responds to complaints regarding processing issues within the department. 6) Administers and manages financial aid processes including Verification processing, packaging, award notification processes, award adjustment processes, and reporting and reconciliation of Central Origination and Disbursement accounts. 7) Functions as liaison with other college departments such as Regional Campuses, Telephone Information Center, Academic Advising, and Student Assistance Center, as appropriate, to ensure level of awareness of financial aid processes and requirements necessary for them to properly advise and direct students. 8) Keeps accurate records. Completes and maintains required documentation including processing statistical data. 9) Schedules and monitors staffing levels for processing functions in a manner that assures quality service for students and other stakeholders in a timely manner. 10) Works closely with Assistant Director (Financial Aid, Customer Service) to ensure effective and efficient interaction between processing functions and customer service. 11) Maintains confidentiality of student records, and maintains personnel records and other sensitive information. 12) Works assigned schedule, exhibits regular and predictable attendance, and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required. Required education/experience An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Minimum qualifications for this position are: Master's Degree in Education, Administration, Student Personnel or a closely related field, with 3 to 5 years of progressively responsible experience in financial aid administration. Knowledge, Skills, & Abilities Knowledge of: management principles and practices; organizational planning; policy development and implementation; budget management and administration; federal and state financial aid guidelines and procedures; federal family education loan programs, computer software, programs and applications. Skill in: verbal and written communications; customer service; application of job software programs; effective listening; interviewing; public speaking; solving organizational problems; budget management. Ability to: apply management principles to practical work situations; develop and maintain effective working relationships with associates, supervisors, job contracts and general public; originate correspondence; maintain accurate and complete work records; maintain confidential and sensitive information; work effectively with persons of varying cultures and diversity. Preferred Qualifications Training/Certifications Required State Motor Vehicle Operator's License or demonstrable ability to gain access to worksite(s).