Financial Aid Information Call Center Agent (DO)
Division: Financial Aid & Scholarships - District Office
Position Number: 111308015
Position Type: Professional Support Staff
Exempt or Non-Exempt: Non-Exempt
Appointment Type: Full Time
Is Grant Funded?:
Salary: $2,678.42/Monthly, Range C07
Work Days/Hours: M - F / 7 - 7
Posting Number: 02347
Job Description Summary/Essential Duties:
Duties and responsibilities contained herein should not be considered a comprehensive list of expected performance tasks.
Responsible for responding to and resolving all issues related to financial aid. Responds to all inbound/outbound telephone calls and emails regarding financial aid, researches requested information, answers questions and informs students of current eligibility status using available resources. Provides financial aid program assistance to students regarding the application process for grants, loans, scholarships, work-study, and/or other information related to financial aid. Responsible for the dissemination of financial aid information regarding applications or any other information as required. Responsible for completing call logs and other appropriate reports. Inputs data and ensures the accuracy of all information entered into the system. Responsible for researching questions and responding to customer inquiries accurately and expediently. Provides personalized customer service at the highest level. Understands and satisfies customer needs. Capitalizes on opportunities to improve customer service and satisfaction. Performs other related duties as assigned.
Works with light material requiring little physical effort.
Special Instructions to Applicants:
# of Months:
Close Date: 03/17/2014
Open Until Filled: No
Bachelor's degree or higher plus two years of experience in financial aid and/or student services in a position directly interacting with students on a daily basis or Associate's degree plus four years of experience in financial aid and/or student services in a position directly interacting with students on a daily basis or High School graduate or equivalent plus six years of experience in
financial aid and/or student services in a position directly interacting with students on a daily basis. Ability to work in a call center or help desk environment. Ability to type 30 wpm. Ability to utilize computer technology to input/access data, maintain records, review and generate reports. Requires excellent verbal and written communication skills and interpersonal skills to support interaction with staff and/or students from diverse backgrounds via telephone, email and/or in person. Requires the ability to log customer information into a call tracking system(s) and must possess multi-tasking skills. Requires the ability to sit for long periods of time. The ability to provide quality customer service. Official transcripts will be required. *Will be subject to a criminal background check.*