PC Support Specialist I (North Lake)

Location
Irving, Dallas County
Posted
Feb 20, 2014
Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Location: North Lake
Division: Info Sys - North Lake
Position Number: 071402021
Position Type: Information Technology
Exempt or Non-Exempt: Exempt
Appointment Type: Full Time
Is Grant Funded?: No
Salary: $2952.67 per month
Work Days/Hours: Monday - Friday 8:30 - 5:00 Occasional evenings and Saturdays
Posting Number: 02758
Job Description Summary/Essential Duties:

Provides analytic/diagnostic services to computer users regarding computer hardware and software problems. Participates in needs assessment discussions. Provides additional support in systems and end user training as assigned. Works under minimal supervision and duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels. Provides technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or using remote assistance. Troubleshoots and repairs simple network connectivity issues and refers more complex issues to location network specialists and/or district network technicians. Installs, configures, maintains, and repairs software/hardware, desktops and laptop PCs and peripherals such as printers in a relevant operating system environment. Removes old equipment and performs data migration to new machines as needed. Provides comprehensive technical assistance and initial training to computer users. Participates as a team member in planning, developing and implementation of new network systems and revisions/ updates to existing systems. May provide guidance/work direction to related staff and/or serves as a project leader for particular systems projects. Maintains an inventory of installed software and software licensing compliance. Some positions may order, stock and maintain inventory of equipment replacement parts and supplies based on cost guidelines provided by supervisor. Provides assistance with resetting Novell/ GroupWise passwords. Provides system access support. Provides system support services for location wireless network and/or laptops. Evaluates package software or hardware solutions from third party vendors; evaluate and test; recommend acquisition and/or alternative solutions; coordinate acquisition/ installation. May develop and maintain user documentation. Maintains log of all repairs and services performed. May set up computer stations for registration. Some positions will serve as the location telephone coordinator depending on location. Performs related duties as assigned.


Physical Demands:

May be required to lift and move materials and equipment weighing up to 50 pounds.


Special Instructions to Applicants:

Part time works counts as half time work experience example: 12 months part time = 6 months full time.

The application alone is used to determine if minimum requirements are met.

Please complete all portions of the application even if including a resume.

Unofficial transcripts are required at the time of application submission.
IT IS NECESSARY TO MARK OR BLOCK OUT SOCIAL SECURITY NUMBER AND DATE OF BIRTH FROM YOUR TRANSCRIPTS/DOCUMENTS BEFORE YOU UPLOAD THEM INTO THE DCCCD APPLICATION.
IF TRANSCRIPTS ARE FOUND WITH SOCIAL SECURITY NUMBERS AND BIRTH DATES ON THEM, THE APPLICATION WILL BE RENDERED INCOMPLETE. APPLICATION WILL NOT BE CONSIDERED FOR THE POSITION UNTIL TRANSCRIPTS/DOCUMENTS ARE UPLOADED AS INSTRUCTED.


# of Months:
Close Date: 03/05/2014
Open Until Filled: No






Minimum Qualifications:

Associate's degree or higher plus one year of experience in a computer related field or graduation from high school or equivalent plus three years of experience in a computer related field. Demonstrated ability in critical analysis, problem-solving of complex software/hardware systems, troubleshoot of imagining and printing systems, desktop communications software, and customer and personal service. Ability to use and understand repair manuals. Ability to communicate effectively with individuals from diverse backgrounds. Official transcript may be required. *May be subject to a criminal background check prior to employment with the District.*



PI72698384