Student Services Technician/Dsps

Anaheim, Orange County
Feb 11, 2014

North Orange County Community College District

$3,118 - $3,772 per Month
The District pays employee's portion of PERS retirement contribution.
This is a classified position subject to a one-year probationary period.

February 11, 2014

100% Position, 12 MONTHS PER YEAR

February 25, 2014

STARTING DATE: As soon as possible

This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services. Perform a variety of duties to assist students, instructors and the public; provide technical information and assistance regarding assigned specialized student service; explain guidelines and procedures; resolve complex problems involving applications, forms and records. Process of a variety of documents related to a specialized student service; verify applications, forms and records for accuracy, completeness and compliance with program guidelines; update records and other pertinent documents as appropriate; request transcripts, records and other information to determine status of applications and forms; provide information to other educational institutions and agencies as requested. Facilitate promotion and awareness of assigned specialized student service; coordinate distribution of informational forms and packages for orientations and workshops; maintain appointment calendar for student academic counseling, testing, orientations and various types of workshops. Monitor student progress to assure program compliance; assist students in a variety of ways according to program needs; organize student activities. Maintain a variety of narrative and statistical records and reports related to program activities and effectiveness; provide information as directed; input data into computer database; perform clerical duties; answer phones. Compile and organize data for statistical reports and surveys; reconcile data from various sources; prepare basic statistical reports as directed. Train and provide work direction and guidance to others as directed. Maintain current knowledge of legal requirements, technological advancements and techniques used in providing student services. Learn and apply emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner. Perform related duties as assigned.

Education and Experience: High school diploma or equivalent, supplemented by related college-level coursework AND minimum two (2) years of training or experience working in a student services program.

Knowledge of: District organization, operations, policies and objectives; applicable sections of State Education Code and other applicable laws; organization, policies, and rules of assigned department or program; modern office practices, procedures and equipment; local, State and Federal laws applicable to assigned programs; specialized equipment used to communicate with blind and hearing-impaired individuals; District rules and regulations governing participation in financial aid and other government sponsored programs as assigned; basic principles of bookkeeping; record keeping techniques; the principles and practices of supervision and training; ability to operate personal and/or mainframe computers.

Ability to: Prepare budgets and financial reports; compile, organize, and analyze statistical date; work confidentially with discretion; plan, organize and prioritize work; meet schedules and time lines; understand and follow oral and written
directions; communicate effectively, both orally and in writing; establish and maintain effective working relationships with others.

Licenses and other requirements: Position requires a valid California Driver’s License. All Employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid California Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Board Policy 6010, Section 4.0).

Experience working with students with disabilities preferably in a post-secondary setting.

The Student Services Technician maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.

College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.

Applicants MUST submit the following items:
Applicants must answer all questions in the “General Information” section of the application on page 3 and must sign the application on page 4. Failure to complete these sections will result in exclusion from the applicant pool. All mandatory supplemental forms must be completed and returned with the application. Failure to complete these sections will result in exclusion from the applicant pool.

2. List of completed college course work or official/unofficial transcripts.
May be a list compiled by applicant or unofficial transcripts; must be submitted with application. Applications submitted without a list of college course work or official/unofficial transcripts attached will be deemed incomplete and will not be considered.

3. Copy of valid California Driver’s License:
Must be submitted with application. Applications submitted without a copy of California Driver’s License will be deemed incomplete and will not be considered.
Note: The incumbent will be required to submit official college transcripts at the time of hire.

Applications may be downloaded at, or requested from the Human Resources office by e-mailing or calling (714) 808-4810. Reference Job #FCC756, Student Services Technician/DSPS in all correspondence download at: You may include cover letters, resumes, and letters of reference, etc., as attachments to your completed application. The District will not return or make photocopies of application materials. It is the applicant's responsibility to make photocopies for personal records and ensure that the application packet is complete when submitted. Applicants must submit a new application packet for each position. Application packets previously submitted will not be pulled for resubmission.


Mail or deliver your application packet in person to:
North Orange County Community College District
Human Resources, 9th Floor
1830 West Romneya Drive
Anaheim, CA 92801-1819

Application package must be received by February 25, 2014, 5:00 p.m. (Postmarks will not be honored.) Application materials received after the deadline date will not be considered.

The Hiring Committee will review the applications and select a limited number of candidates for an interview. This process may take several weeks after the closing deadline. At the time of the interview, a written exercise related to the position may be required. Subsequent to the interviews, the Hiring Committee will determine those candidates for final consideration. A second interview may be required of candidates selected as finalists. Possession of the minimum qualifications does not ensure an interview. Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4821 at least three (3) business days in advance of the scheduled examination/interview date. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.


The North Orange County Community College District, in compliance with all applicable Federal and State laws, does not discriminate on the basis of race, color, national origin, ancestry, marital status, age, religion, disability, sex, or sexual orientation in any of its policies, procedures, or practices. The District is also committed to maintaining campuses that are free of harassment, drugs, and alcohol. A copy of the District’s full policy on non-discrimination, sexual harassment, sexual assault treatment and counseling and maintenance of a drug-free environment is available online at