User Experience and Information Architecture Specialist

Washington D.C., United States
Feb 11, 2014
Administrative Jobs
Technology, IT Support & Training
Job Location Rice Hall - 2121 I St NW - FB0014
Campus Location: Foggy Bottom
Division/Vice President: Vice President for External Relations (COMM)
College/School/Department: Not Applicable

Internal Applicants Only? No
Position Type: Administrative/Professional
Posting Number: Staff - 003193
Working Title: Content Strategist
Full-Time/Part-Time: Full-Time
Work Schedule: 8:30AM - 5:30PM, Schedule can vary
Total Hours Per Week: 40+
Pay Grade: 18
Recruitment Salary Range: Commensurate with experience
Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, Sex Offender Registry Search, and Prior Employment Verification, Credit
If other was selected above, or there are special requirements, please explain.
If temporary, grant funded or limited term appointment, position funded until:
Telework: No
Job Open Date: 02/10/2014
Job Close Date:
Open Until Filled: Yes
Applicant Review Will Commence On:

Ad Statement:

Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication,respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.

Job Description Summary:
Minimum Qualifications:

Bachelor’s degree in an appropriate area of specialization and three years of relevant experience. Degree requirements may be substituted for an equal combination of education, training, and experience.

Desired Qualifications:

• Three years of experience in UX design, UX strategy and IA functions;
• Experience designing and using an enterprise content management system (Drupal preferred) an Enterprise standard Internet architecture, applications and infrastructure;
• Solid knowledge of the website development process;
• Proficiency in online marketing, search engine optimization, taxonomy, branding, content strategy and usability principles/best practices;
• Understanding of Section 508 regulations;
• Strong project management skills;
• The ability to discern business and technical requirements from stakeholders;
• Enthusiastic, dependable, positive attitude;
• Self-starter and strong manager;
• Detail oriented, ability to multi-task;
• Excellent verbal and written communication skills;
• Strong process and organizational skills;
• Ability to be flexible and adjust to changing work environment;
• Ability to think strategically as well as tactically;
• Team player with strong collaborative skills;
• Customer service oriented;
• Advanced skills in: Adobe Creative Suite (particularly InDesign), Visio, MS Office and PowerPoint.

Special Instructions to Applicants:

Job Duties
  • Develops architecture documentation based on business requirements, including but not limited to sitemaps, wireframes, user interaction models, task flows, conceptual diagrams, prototypes and navigation maps in collaboration with web producers, developers, visual designers and client stakeholders. Creates solutions for the web, mobile and tablet devices.

  • With direction from the Associate Director of User Experience and Information Architecture, collaborates with online strategy and development colleagues and client stakeholders in a deadline-driven environment, managing multiple projects at once, with varied timelines. Clearly communicates design and experience frameworks.

  • Maintains design systems, libraries, standards, etc., and updates these resources as new features are added. Under the direction of the Associate Director of User Experience and Information Architecture ensures that work deliverables aligns with these standards.

  • Conducts intelligence gathering exercises including but not limited to interviews, working sessions, focus groups, competitor analyses and usability testing and document findings. Works with client stakeholders and online strategy team members to gather project requirements based on existing business processes, goals and user needs. Builds consensus through strong communications and stakeholder management.

  • Works with visual designers and participates in visual design reviews, providing constructive feedback at each stage of the process to incorporate usability best practices.

  • Continuously analyzes the business performance of web properties and provides recommendations for improvement to optimize engagement and user experience, ensuring that users can navigate through GW sites intuitively.

  • Documents best practices and develops training materials for university clients that empower university web owners to maintain intuitive and compelling user experiences. Conducts workshops and training sessions as needed.

  • Collaborates with the Executive Director of Marketing and Creative Services to ensure that established processes, standards, policies, and procedures for university digital properties are established and followed.

  • Participates in regular online strategy and unified web presence team meetings.

  • Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's Degree?

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

The George Washington University is an Equal Opportunity/Equal Access/Affirmative Action institution.