Student Service Advisor (Temporary) - One Stop (T300)
The Student Services Advisor provides exemplary first-tier customer service in multiple modes (face to face, phone, and email) within the areas of Student Accounts, Financial Aid, and Academic Services. The primary customers this position serves are students, faculty, staff, alumni, parents, and visitors to APU.
The Student Service Advisor will advise students (et al) on a broad variety of financial and academic services in order to provide comprehensive assistance in a student-centric fashion by offering information and/or solutions for the majority of inquiries related to Registrar, Student Financial Services and Financial Aid.
- Bachelor’s degree or equivalent experience and education, masters preferred.
- 3 to 5 years business experience, preferably in higher education.
Primary Duties/Essential Functions
- Answer questions about tuition and fees associated with enrollment including housing, meal plans, parking, course fees, graduation fees.
- Assist students with questions or issues regarding Financial Aid including institutional and governmental scholarships, loans, work study, etc.
- Inform students and families about payment plans, due dates, payment options.
- Provide general information about Verification and Professional Judgment procedures.
- Collect forms related to financial aid and/or tuition payments.
- Assist students with class registration (add/drop/withdraw) including requests for additional units and other special circumstances.
- Assist students with transcript requests, verification requests, and answer general records inquiries.
- Provide information on transfer equivalents, transfer inquiry, and policies governing transfer credit.
- Counsel students on the Academic General Petition process.
- Assist students with questions regarding academic requirements. Help students understand the degree audit and other services within the Student Services Center portal.
- Collect various forms related to academic policies and requests.
- Provide general information to students regarding graduation clearance and processes.
- Assist students with and receive various forms related to financial aid or academic services including loan documents, major/minor updates, intent to graduate, Cougar Bucks, professional judgment request, etc.
- Regular, punctual attendance as required by the supervisor based on department needs.
- Performs other duties as required by the supervisor.
- Excellent customer service skills.
- Strong computer skills.
- Uses discretion with confidential or sensitive information.
- Both “big picture” and detail oriented.
- Excellent interpersonal skills.
- Bilingual Spanish a plus.
- Ability to learn and disseminate a high level of information related to policies, procedures, and functions of multiple departments/offices of APU.
- Ability to make personal judgments about the complexity of students’ issues and determine the best course of action for serving our students.
- Ability to quickly assess complex issues and provide timely and appropriate solutions.
- Enjoy extensive contact with students and other university constituents.
- In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
- Requires sitting or standing for extended periods of time.
- Operation of a computer, telephone, and other technology for extended periods of time.
- Listening and speaking for the duration of the workday.
- Occasionally lift up to 20 lbs.
- Reading, writing notes, and computer monitor.
- Pleasant office, comfortable temperature.
- Proficient in Google Apps, Microsoft Office, Word and Excel (intermediate to expert level preferred). Knowledge of PeopleSoft a plus.