Student Service Advisor (Temporary) - One Stop (T300)

Location
Azusa, Los Angeles County / Irwindale, Los Angeles County
Posted
Jan 28, 2014
Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. A leader in the Council for Christian Colleges & Universities, APU is committed to excellence in higher education. Offering over 80 bachelor’s, master’s and doctoral programs on campus, online, and at seven regional centers across Southern California, APU has been recognized as one of U.S.News & World Report's Best Colleges for seven years running. The university provides outstanding opportunities for staff in advancement, professional growth, and Christian ministry. APU seeks staff who model excellence in their discipline and have a clear and compelling understanding of their faith and Christian commitment. Job Description

The Student Services Advisor provides exemplary first-tier customer service in multiple modes (face to face, phone, and email) within the areas of Student Accounts, Financial Aid, and Academic Services. The primary customers this position serves are students, faculty, staff, alumni, parents, and visitors to APU.

The Student Service Advisor will advise students (et al) on a broad variety of financial and academic services in order to provide comprehensive assistance in a student-centric fashion by offering information and/or solutions for the majority of inquiries related to Registrar, Student Financial Services and Financial Aid.

Required Education

  • Bachelor’s degree or equivalent experience and education, masters preferred.

Required Experience

  • 3 to 5 years business experience, preferably in higher education.

Primary Duties/Essential Functions

  • Answer questions about tuition and fees associated with enrollment including housing, meal plans, parking, course fees, graduation fees.
  • Assist students with questions or issues regarding Financial Aid including institutional and governmental scholarships, loans, work study, etc.
  • Inform students and families about payment plans, due dates, payment options.
  • Provide general information about Verification and Professional Judgment procedures.
  • Collect forms related to financial aid and/or tuition payments.

Academic Services

  • Assist students with class registration (add/drop/withdraw) including requests for additional units and other special circumstances.
  • Assist students with transcript requests, verification requests, and answer general records inquiries.
  • Provide information on transfer equivalents, transfer inquiry, and policies governing transfer credit.
  • Counsel students on the Academic General Petition process.
  • Assist students with questions regarding academic requirements. Help students understand the degree audit and other services within the Student Services Center portal.
  • Collect various forms related to academic policies and requests.
  • Provide general information to students regarding graduation clearance and processes.

Other Services

  • Assist students with and receive various forms related to financial aid or academic services including loan documents, major/minor updates, intent to graduate, Cougar Bucks, professional judgment request, etc.
  • Regular, punctual attendance as required by the supervisor based on department needs.
  • Performs other duties as required by the supervisor.

Skills

  • Excellent customer service skills.
  • Strong computer skills.
  • Uses discretion with confidential or sensitive information.
  • Both “big picture” and detail oriented.
  • Excellent interpersonal skills.
  • Bilingual Spanish a plus.

Mental Demands

  • Ability to learn and disseminate a high level of information related to policies, procedures, and functions of multiple departments/offices of APU.
  • Ability to make personal judgments about the complexity of students’ issues and determine the best course of action for serving our students.
  • Ability to quickly assess complex issues and provide timely and appropriate solutions.
  • Enjoy extensive contact with students and other university constituents.
  • In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

  • Requires sitting or standing for extended periods of time.
  • Operation of a computer, telephone, and other technology for extended periods of time.
  • Listening and speaking for the duration of the workday.
  • Occasionally lift up to 20 lbs.

Visual Demands

  • Reading, writing notes, and computer monitor.

Environment

  • Pleasant office, comfortable temperature.

Technologies

  • Proficient in Google Apps, Microsoft Office, Word and Excel (intermediate to expert level preferred). Knowledge of PeopleSoft a plus.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.