ORGANIZATIONAL AND SKILL DEVELOPMENT CONSULTANT AND PROJECT MANAGER (UCP 9) - SYSTEMS TRAINER
Under the general direction of a School of Social Work administrator, and operating within the guidelines of the University’s contract with the Department of Social Services, provides consulting and educational services in the areas of Comprehensive organizational development and training services in the in the areas of software and application systems.
Incumbents in this position are expected to be responsible for the day-to-day administration of the Connecticut Department of Social Services (DSS) comprehensive organizational development and training services. They are expected to act independently within the vision, mission, values and goals established by DSS, Federal and State legislation. They are expected to develop curricula, train in basic clinical knowledge and skills that support assessment, recording, narrative construction, supervision, case plans, culturally competent service delivery and develop strategies to integrate cultural competence in ongoing training and management.
Characteristic Duties and Responsibilities:
- Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives and program and service implementation in the areas of software and application systems; assists in the development and implementation of long range strategic goals and plans.
- Works closely with Federal, State and community partners to align workforce and services within their area of areas of software and application systems. Analyzes inconsistencies, forms strategies and implements appropriate interventions.
- Assesses educational need of target population and recommends courses of action to meet those needs.
- Recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
- Plans, develops, organizes, delivers and manages computer based training curricula for all levels of personnel based on effectiveness and appropriateness of content.
- Participates in the management of a complex web based system for program registration, training records and materials, tracking and evaluation of training which supports the delivery of services; generates reports as needed.
- Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees and oversee billing and accounting procedures; prepares budget reports and projections.
- Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
- Serves as a resource to students and staff on matters relating to the use of software systems and their application.
- Researches, designs and provides innovative e-learning, software solutions and other technology to management that support agency staff and enhance service delivery; conducts review and assessment of results.
- Oversees administrative and support functions for large complex technology implementations including the management of DSS project teams and project members; provides coaching and other management interventions to insure that project team members meet project goals.
- Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
- May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
- Represents DSS on committees; may present at national and/or local conferences.
- Is responsible for School of Social Work special projects which may be on-going or short-term and which require planning, coordination and supervision.
- Keeps abreast of latest hardware, software and technological advancements and their impact on OSD.
- Performs other duties as required.
- Bachelor’s degree in a social, behavioral science or discipline appropriate to the program to be served and a minimum of four to five years of relevant experience; or a Master’s degree and two to four years of relevant experience.
- Experience planning, designing and developing curricula and learner supports for multiple platform (Mainframe, microcomputer, tablets and mobile devices) software and application systems to meet specific computer training needs and problems.
- A background in organizational development, teaching and/or training in the area of software and application systems.
- Demonstrated knowledge of social welfare programs and services and the use of technology in the industry.
- Excellent administrative and organizational skills, including ability to identify and resolve administrative problems.
- Ability to develop, plan, organize and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums and other venues.
- Excellent written, verbal and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups and the public.
- Ability to conduct assessments/research, analyze data, and apply data to individual, group, and/or organizational settings.
- Experience managing and leading project teams.
- Evidence of progressively responsible technical experience.
- High proficiency and training experience in all in MS Office Suite products
- Excellent written and verbal communication skills.
- Proven ability and experience in organizational development in large scale, complex organizations.
- Experience with design, development, implementation and maintenance of customized systems and applications using the ESRI suite of GIS products including ArcGIS Desktop,
- Experience with an E-learning authoring tools and a Learning Management System.
- Knowledge of advanced database data analytics.
- Experience with creating advanced reports.
- Experience with the evaluation and recommendation of hardware and software for a complex organization.
- Experience in the maintenance, monitoring, and analysis of a student data base and trainer database and provide necessary reports.
- Experience in developing, documenting, and maintaining work instructions, procedures, policies and other documentation necessary for the effective utilization and maintenance of implemented applications.
Although located in Central Office this position will require travel to statewide locations. This position is a result of a partnership between The University of Connecticut School of Social Work and The Connecticut Department of Social Services. Position has an end date of June 2014. Salary: $65,000.
Interested applicants should submit a cover letter, current resume and contact information for three professional references using Husky Hire. Applicants selected for an interview will be required to submit a curricula outline of a systems topic and conduct a mini training session. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check.