Assistant Director of Financial Aid for Application Processing and Services

San Francisco, San Francisco County
Jan 24, 2014

Assistant Director of Financial Aid for Application Processing and Services

University of San Francisco

Department: Financial Aid Operations & Services

Job Type: Full-Time

Job Summary:

The Assistant Director of Financial Aid for Application Processing and Services is responsible for the development, coordination and supervision of the processes and procedures required to effectively and efficiently manage financial aid applications and supporting documents. The Assistant Director manages the Financial Aid Records Lead and the Financial Aid Records Assistant positions and coordinates all Financial Aid document processing. The Assistant Director coordinates training of Financial Aid staff and other applicable colleagues through webinars, conferences, and workshops on federal, state and local financial aid requirements. The Assistant Director serves as the compliance manager for the Financial Aid office in regards to Federal financial aid document policies and procedures, assessing regulatory change, and recommending and reviewing policy and procedural changes to assure Federal Title IV compliance. Along with Financial Aid management colleagues, the Assistant Director implements and assures the highest quality Financial Aid student services and shares the responsibility for counseling and the timely and efficient processing of financial aid awards and disbursements. The Assistant Director of Financial Aid for Application Processing and Services will report to the Director of Financial Aid Operations and Services.

Job Responsibilities:

•Assures regulatory compliance pertaining to federal and state student aid programs through provision of thorough and timely training and development and implementation of appropriate processes and procedures.

•Manages the implementation of federal re-authorization regulatory changes and trains employees on new policies and procedures.

•Provides research assistance on regulations and contributes to the preparation of reports on the University’s administration of Federal Student Aid (FSA).

•Provides recommendations to the Financial Aid management team regarding policy and process compliance.

•Manages and supervises the process of immigration, citizenship, and selective service registration verification.

•Manages and supervises the tax verification process for Federal and State aid eligibility.

•Manages and supervises the processing of Federal Parent, Graduate, and Law PLUS Loan application data and the creation of loan origination records

•Manages and supervises the process of tracking completed Perkins and Nursing Loan Promissory notes

•Reviews cancellation and leave of absence reports and makes necessary financial aid cancellations.

•Manages and supervises the process of cost of attendance and loan adjustments in response to student requests.

•Directs the Records Lead in the maintenance of office files and records, both physical and electronic, in compliance with University policy and federal and state regulations, including the securing, organizing, scanning, indexing, storing, and proper destruction of all financial aid documents

•Manages the review of reports and resulting updates of data, such as analyzing enrollment status of students and determining if an aid adjustment may be necessary.

•Manages the retrieval and organization of information for audits, program reviews, and required annual reporting.

•Manages and supervises the processing of financial aid documents, including the receipt and tracking of high school graduation documentation and data verification materials.

•Updates and creates financial aid web pages and publications.

•Provides and coordinates counseling to students and parents on matters related to all Financial Aid programs.

•Assists the Financial Aid colleagues and managers with the reconciliation of Federal funds.

•Represents the financial aid office at admission and school/college events on campus and at the branch campuses.

•Attends training sessions focused on financial aid eligibility processes.

•Other Duties as assigned.

Minimum Qualifications:

•Bachelor’s degree

•Three years minimum increasingly responsible experience in customer/student services, preferably in a post-secondary education environment and, more specifically, in a financial aid office.

•Familiarity with Federal and State student financial aid programs, policies and procedures preferred.

•Excellent written and oral communication skills and strong customer service orientation.

•Strong interpersonal skills with an ability to advise students.

•Ability to lead a team and contribute to the overall smooth operation of a service environment.

•Excellent organizational skills with an ability to organize and prioritize multiple complex projects and tasks simultaneously.

•Proficient with personal computers, including programs such as Word, Excel and PowerPoint.

•Ability to think creatively and strategically.

•Understanding of and commitment to USF’s Vision, Mission and Values.

To be considered for this position please visit our web site and apply on line at the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.