Director, Financial Aid

United States, North America
Jan 24, 2014

Office:      Enrollment Management

This position oversees the administration of institutional, federal and state financial assistance and scholarship programs and the overall operation of a student-focused department.  The Director is responsible for developing financial aid and financial service strategies that support the University’s enrollment, retention and net tuition revenue goals.

Responsibilities (include but are not limited to):

  • Responsible for the overall management of the awarding and receipt in financial assistance from institutional federal and state sources.
  • Works with the Office of Admissions to strategically use scholarships/financial aid to recruit and retain the number, academic profile and diversity of students.
  • Develops and administers financial aid policies that maintain institutional compliance with federal and state laws and regulations and with institutional policy; ensures that staff maintain a current understanding of compliance issues and professional standards.
  • Develops, implements, and monitors financial aid policies and procedures that support the timely disbursement of financial aid to ensure adequate cash flow.
  • Ensures all federal and state required reports are completed and filed, including but not limited to the annual Fiscal Operations Report for Federal Funds (FISAP) and the Connecticut Independent University Grant Annual Report and Agreement.
  • Maintains and seeks new uses of technology to enhance programs and services.
  • Ensures the highest level of personnel effectiveness and customer service by hiring and retaining outstanding talent, maintaining high performance standards, and initiating appropriate training and development programs.  Conducts on-going training sessions with Admissions personnel, regarding federal and state financial aid policy updates, review of the University’s awarding matrix, FAFSA completion, presenting the financial aid package to families, etc.
  • Represents the university to internal and external audiences.  Develops and maintains professional relationships with external contacts such as representatives from financial agencies, government agencies, and educational institutions to remain current with industry trends and available services.


  • Bachelor’s degree required, master’s preferred, with progressively responsible (minimum five years) service and success in financial aid or related area, preferably in a post-secondary education environment.
  • Comprehensive knowledge of compliance issues as well as institutional, federal and state financial aid guidelines and regulations; a working knowledge of student accounts receivable systems and a general knowledge of fiscal control.
  • Knowledge of how to strategically use scholarship/financial aid in building and maintaining enrollment.
  • Strong analytical skills, detail oriented and technologically competent.
  • Experience using student information system technology in support of financial aid operations (PowerFaids preferred)
  • Commitment to educational access and support to students and families.
  • Excellent customer-service and interpersonal skills, diplomacy and the ability to develop positive relationships with a wide variety of individuals.
  • Vision and solid strategic planning skills while simultaneously exhibiting a hands-on management style and comfort in the day-to-day operation.
  • High energy, creativity, ability to remain calm under pressure, and a sense of humor.
  • Demonstrated commitment to diversity and the ability to serve as an articulate spokesperson for the mission and values of the institution; excellent writing and speaking skills.
  • Physical ability to perform essential functions of the position, with or without reasonable accommodation.

Grade 41

Salary is commensurate with qualifications and experience.  To apply, please email a cover letter, resume, salary requirements and the names, addresses and telephone numbers of three professional references to .

University of Saint Joseph is an Equal Opportunity Employer (M/F/V/D) that values diversity; people of color are strongly encouraged to apply.