IT Assistant, Level 2 - Database Management

New York City, New York (Manhattan) County
Jan 23, 2014
Administrative Jobs
Technology, IT Support & Training
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 8159

Regular/Temporary: Regular


I.T. Assistants perform entry-level professional work in technology-related disciplines.  While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report.  Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation.  They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY's Classified Civil Service.  The full specification is available on our web site at


IT Assistant




Assists the Office of Public Safety and the Office of Parking & DolphinCard Services in managing the BlackBoard Transact system, C-Cure Security system, and iStar network.  Under general to limited supervision, will maintain, support, and upgrade all system hardware, application, and operating system software, and BlackBoard card reader network, as required.  Performs daily system checks to ensure that card readers are online, nightly reports have been printed, the prior day's downloads and backup tape were successful, and that adequate disk space is available in all subdirectories.  This includes server/access configuration, server maintenance, and backup procedures.


1.High School Diploma, G.E.D., or equivalent
2.A minimum of six months of full-time experience in a computer or technology-related position.  Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
3.Additional experience and/or education that can be met by ONE of the following:  An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution
4.Demonstrated English Language proficiency
5.A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels.  To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


Preferred Qualifications include:
- BS in Computer Science or other related field
- Familiarity with supporting users of Blackboard and in the technical back end role; user aspects, problems, implementation; adept at troubleshooting user problems
- Experience with Blackboard system administration and C-Cure Security System
- Experience with and the ability to troubleshoot iSTAR panels
- Database Management Systems (MS SQL, Oracle and MySQL) experience.  Experience scripting in SQL and SQL database
- Proficient in cable runs
- Experience in Windows Server
- Ability to organize and prioritize workload in order to meet necessary deadlines
- Ability to make independent judgments/decisions within established guidelines and a demonstrable teamwork attitude


New Hire: $46,704*
Incumbent: $52,776
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


To apply, please go to; select "Employment", "Search Job Listings," "More Options to Search for CUNY Jobs," then enter the Job ID# in the "Job Opening ID" field. In order to be considered for this position, you must upload a resume, cover letter, and the contact information of three (3) professional references (as one file).


--Repost --
Open Until Filled
**Previous applicants need not reapply.**


CUNY Job Posting: Information Technology/Technical


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.