Colonial Central Counselor

Washington D.C., United States
Jan 17, 2014
Job Location Rice Hall - 2121 I St NW - FB0014
Campus Location: Foggy Bottom
Division/Vice President: Executive Vice President and Treasurer (EVPT)
College/School/Department: Not Applicable

Internal Applicants Only? No
Position Type: Administrative/Professional
Posting Number: Staff - 003121
Working Title: Colonial Central Counselor
Full-Time/Part-Time: Full-Time
Work Schedule: Monday - Friday
Total Hours Per Week: 40
Pay Grade: 15
Recruitment Salary Range: Commensurate with Experience
Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, Sex Offender Registry Search, and Prior Employment Verification, Credit
If other was selected above, or there are special requirements, please explain.
If temporary, grant funded or limited term appointment, position funded until:
Emergency Designation: No
Telework: No
Job Open Date: 01/16/2014
Job Close Date: 01/22/2014
Open Until Filled: No
Applicant Review Will Commence On:

Ad Statement:

Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication, respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.

Job Description Summary:
Minimum Qualifications:

Bachelor’s degree in an appropriate area of specialization plus 2-3 years of relevant professional experience. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Desired Qualifications:

General knowledge of financial processes.

Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.

Team player with excellent leadership, customer service, communication, and interpersonal skills.

Exceptional verbal and written communication skills.

Strong analytical, problem-solving, and conflict resolution skills.

Flexibility and availability to work varied shifts (evenings and weekends) during peak periods.

Working knowledge of Microsoft Office software and data base systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.

Previous experience with counseling on financial aid issues and/or reviewing student accounts is preferred.

Special Instructions to Applicants:

Job Duties
  • Receives and answers telephone inquiries from parents and students during non-peak times of in-person customer traffic.

  • Interacts with GWorld, Registrar, Student Accounts and OSFA and other University services provided to students.

  • Advises students and parents by providing financial aid information.
    Answers questions and explains transactions on bills.
    Informs and explains existing payment plans and refers collection inquiries to Student Account Specialist.

  • Informs students and/or parents regarding holds and escalate or direct to appropriate area for requirements and release of hold.
    Provides basic information on how to apply for financial assistance and options available for financial assistance.
    Reviews financial aid documents turned in at Colonial Central to make sure that documents are completed and signed properly.
    Informs students and parents on status for outside scholarships and grants.

  • Informs students on procedures and eligibility for emergency loans.
    Escalates unresolved issues, providing necessary correspondence and contact with customers and Specialists to ensure that there has been an appropriate handoff.

  • Possesses in depth knowledge of all Center functions, Center hours of operations, key personnel, and business and financial policies.
    Responds to, follows up on or escalates to appropriate department student and parent complaints or requests.
    Provides suggestions for continued improvements to the Center based upon interaction with students, parents, and University staff and faculty.
    Performs various administrative functions as needed.

  • Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

The George Washington University is an Equal Opportunity/Equal Access/Affirmative Action institution.