Posting Description: *Job Responsibilities & Percentage Weights:* Training and customer support: 30% Assist with the creation and management of administrator accounts for all CU-Boulder academic and Alumni Association users (staff, chapters and affinity groups) under the umbrella of the CU system e-communication vendor. This includes providing support and training to those units that want to build and send e-mails or create electronic forms themselves. Providing training and technical support for Harris Connect applications is a major component of this position. Train users to work with the e-communications system including giving presentations to campus units selling the benefits of the eComm program, offering in-depth, tool-specific training opportunities for new users, collating and organizing online training documentation and consulting on email best practices. This position will assist in the administration of a campus alumni e-mail users group to gain buy-in and support for the program. Provide technical support including answering general how-to questions, assisting with HTML fixes, image/graphic editing and reporting and tracking software problems to the vendor. This position also assists with email templates for units with special layout/design needs and ensures non-technical users are able to fully use them and managing content on a support website that includes an online forum, help desk and serves as a resource-hub for campus users. Build e-mails and forms for various campus units that are unable to do so themselves, providing oversight and analytics. Data Management: 20% Assist with the collection and management of contact information, affinities and interests enabling the association and campus to communicate more effectively with both alumni and internal audiences. Provide support with data management including integrating separately maintained lists from campus school/departments/units into the university's parent database, working with database staff to fix errors in records, investigating data inconsistencies, assisting in the creation of new data codes/fields and mastering query/list creation/segmentation. Create and manage email preference opt-in data lists to ensure recipients receive only the communications they specify. Manages communications calendar and quality control: 15% Coordinate campus communications calendar in concert with a CU system calendar and the Alumni Association calendar to ensure audiences receive communications from the university in a strategic, branded and coordinated manner. Work closely with accounting staff to ensure accurate reporting is tracked through event and registration tools. Develop and maintain regular data analysis reports and share with program directors and other campus units using the Harris Connect tool. Work cross-functionally with the Alumni Association communications team, Advancement, the system office and University Communications to coordinate messaging and to facilitate editorial staff in reviewing and editing content for consistency in messaging, grammar, branding and clarity. Create and manage all Alumni Association Registration Pages: 15% Work closely with the events and communications teams at the Alumni Association to create and manage all registrations pages with the goal of increasing conversions. Program oversight: 10% Generate and interpret weekly and monthly statistics for the entire Boulder program including email marketing, event registration and online communities. Attend system-wide Harris Implementation Team meetings and actively participate in regular campus manager meetings. Assist Ecom Sr. Manager with platform upgrades, change requests, problem resolutions and policy/protocol enforcement. Manage Forever Buffs Link: 10% Directly manage Forever Buffs Link, our online directory including setting up email forwarding accounts to keep alumni connected to the university and communicating any major changes or updates to Forever Buffs Link users. Serve as the help desk for alumni with questions about the community and assist with log-in password and ID issues. Oversee all record updates made in the Forever Buffs Link to ensure that the same updates are made in Advance in a timely manner. Report and track all system errors in the online community and work with vendor to ensure they are fixed quickly. *Salary and Benefits:* Salary range of $37,000 - $42,000, commensurate with experience and skills. The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition reimbursement and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment, learn more about the University of Colorado Boulder. --- *The University of Colorado is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy), disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Boulder Campus Title IX Coordinator by calling 303-492-2127 or to the Office of Civil Rights at www2.ed.gov/about/offices/list/ocr.* In accordance with the Americans with Disabilities Act, alternative formats of this ad can be provided upon request for individuals with disabilities by contacting human resources at firstname.lastname@example.org or (303) 492-6475. --- *Important Notes:* _Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials. There may be questions at the end of this application related to these qualifications and competencies; your answers to these questions will be verified against your application materials and may be checked with references. False information could lead to your removal from the hiring process._ _The University of Colorado Boulder is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history._ _The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work._ *Position open until filled. For full consideration, please apply by January 28, 2014.* To apply, please submit the following materials to this posting at www.jobsatcu.com: 1) A cover letter that specifically addresses the job requirements and outlines qualifications 2) A current resume If you have difficulties submitting application information, please contact the jobsatcu help desk at: 1-855-216-7740 option 5 *Please Note:* The final candidate will be required to provide proof of completed academic degree in the form of a transcript or diploma copy if the candidate will be using a completed academic degree to fulfill a minimum requirement for the position. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position.
Minimum Qualifications: - Bachelor's degree in communications, business or related field - Strong working knowledge of online structures, including HTML, and site hosting
Required Competencies/Knowledge, Skills, and Abilities: - Successful experience working in a customer service environment - Clear understanding of e-mail best practices - Understanding basic database structures - Proficient in Microsoft Office applications - Exceptional interpersonal skills - Ability to effectively meet deadlines and meticulously manage details - Ability to multi-task , coordinate several programs and prioritize - Ability to deliver unrivaled customer service to a variety of different users with varied technical backgrounds and needs - A passion for learning the latest e-communication technologies
Desired Qualifications: - Master's degree in related field - Ability to create documents and posts in the web application, Word Press - 2-3 years of project management experience both working autonomously and as part of a team - Forward-thinking and driven - Experience in alumni relations - Solid experience in training users in using e-communications tools - Desire to grow, enhance existing programs and create new programs that offer more opportunities for alumni and internal audiences - Strong team player - Strong desire to learn new tools and applications as needed