Communications Officer III
The Communications Officer III is responsible for supervising the personnel assigned to the Communications Center and providing guidance and direction at the shift level to ensure operational readiness for the daily operation of the center.
The Communications Officer III will monitor and receive emergency and routine police, fire, medical and security calls for service, record and relay information to appropriate personnel; regulate assignments to officers; monitor local police and fire broadcasts; monitor and activate severe weather alert system.
Key Functions and Expected Performances:
- Performs and provides, at the shift level, direct supervision of personnel assigned to the Communications Center including scheduling and time off requests, performance evaluations, coaching for improved work performance, on the job training and classroom training.
- Monitors the accuracy of all records in the Communications Center, insures that all radio operations comply with FCC regulations, validates all entries in TCIC/NCIC, maintains the files of all computer inquiry and entry records, ensures that proper procedures are followed in routine and emergency operations.
- Responsible for the efficient operation of all radio and computer equipment in the Communications Center.
Ensures that routine checks and maintenance are performed on communications equipment including transmitters and receivers; police, fire, weather, intrusion and panic alarm systems; and all Blue Light Emergency phone equipment.
- Performs a full range of radio, telephone, and data entry operational duties in a 24-hour facility.
- Receives and records incoming radio and telephone calls for assistance or general information. Obtains information from callers and officers (nature of call, location and extent of emergency).
- Dispatches necessary personnel and equipment to the scene and makes proper notifications within the department or other Vanderbilt departments per policy.
- Monitors activities of officers and determine availability for assignments; distribute assignments according to established procedure.
- Monitors and relays information on Vanderbilt Police radio system, mutual aid talk-group, Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.
- Processes and prioritize incoming calls for police, fire and EMS assistance.
- Prepares and maintains accurate records and logs of all radio transmissions, telephone calls and other records, such as files and information systems through the use of computer-aided dispatch software system.
- Operates a variety of advanced communications equipment including radio consoles, multi-line telephone system, fax/printers and several computer systems. (CAD, WeatherData, Silent Knight, Dialogics, etc.)
- Operates computer inquiry terminal to obtain information on persons, vehicles registration, driving records and warrants through related databases to provide pertinent data. (NCIC/TCIC/TIES, Metro, Traffic and Parking files, VU card office, and other resources as needed.)
- Maintains a current accurate file of protective orders that are associated with Vanderbilt employees, students and patients, criminal history inquiry log, field interview reports, long distance phone log and campus events information.
- Ensures all communication equipment is functioning properly and communicates problem issues to appropriate authority.
- Generates and distributes automated reports (equipment list, communications passover, campus siren testing and alarm reports, etc.).
- Monitors fire and security alarms systems, and coordinates and directs appropriate response.
- Makes emergency notifications of departmental and campus administration per departmental policy or as directed.
- Monitors and activates the severe weather warning system; campus wide siren warning system, and Dialogics as indicated by procedure.
- Performs clerical functions incidental to office activities.
Vanderbilt is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated 39-17-1801-1810. In accordance with that law and Vanderbilt policy, smoking is prohibited in all buildings on Vanderbilt property and on the grounds of the campus with the exception of designated outdoor smoking areas.
Job requires High school graduate or GED and 4 years of experience or the equivalent.
Licensure, Certification, and/or Registration (LCR):
TN Drivers License
Job Police and Security
Primary Location TN-Nashville-Police Building
Organization Police Department 155300