Director of International Student and Scholar Services

Amherst, Hampshire County
Jan 13, 2014

Director of International Student and Scholar Services (ISSS)

University of Massachusetts Amherst

UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers.

The  University  of  Massachusetts   Amherst  invites  applications  for  the  Director  of  International  Student  and Scholar  Services  (ISSS),  a service  unit that facilitates  campus  international  exchange  activities  and  provides support  and  technical  services   for  international   students,  visiting  international   faculty  and  scholars,  new international  faculty,  and  the  academic  departments  and  organized  research  units  that  enroll,  invite and/or employ them.  The Director oversees services to campus through policy development, program and budget administration, resource management and supervision of professional and classified staff. The ISS Division of the International Programs Office (IPO)   facilitates   campus   support   and   programmatic   efforts   including orientation   and  acculturation   activities,  and  liaises  with  campus  and  community   resources,  including  the Graduate  School, Undergraduate  Admissions,  and Student  Affairs. Under the direction  of the Vice Provost,  it provides  services  directly  to  international  students  and  scholars  to  promote  campus  internationalization,  in support of the mission and vision of the IPO.

Minimum Qualifications:

1.  Master's degree required (terminal degree/Ph .D. preferred) in law, international relations or studies, counseling, higher education administration, or field related to international student and scholar support.

2.  A minimum of five years (seven years preferred) of progressively responsible experience in international student and scholar support, preferably including at least three years managing an international student and scholars office/division.

3.  Demonstrated supervisory experience, including the ability to work with professional staff and to work with diverse populations to achieve goals through collaboration and teamwork.  Ability to analyze workflow and office procedures and to use technology to improve operational efficiency.

4.  Previous experience as a Designated School Official (PDSO/DSO), previous experience as a Responsible Officer/Assistant Responsible Officer (RO/ARO).

5.   A successful record in program management and administration.  Demonstrated  problem-solving skills, ability to manage multiple deadlines and to respond quickly and effectively to unexpected opportunities and challenges.

6.   Excellent command of the English language (both written and oral) and effective interpersonal communication skills, including sensitivity and diplomacy in a diverse, highly multicultural environment. High standards of professionalism, a strong sense of ethics, attentiveness to detail, and the ability to represent the office and the University effectively with both external and internal audiences, including faculty and administrators.

7.  Strong organizational and communication  skills: knowledge of standard office software.

8.   Knowledge of SEVIS and F-1, J-1, and H-1 visa regulations; Federal regulations require that this SEVIS authorized position be held by a U.S. citizen or U.S. permanent resident.

9.   Experience with social media in an International Students and Scholars environment.

10. Willingness to travel as necessary and to work after regular office hours, including occasional weekends.

SALARY:   Commensurate with Skills and Experience.

To apply, please send cover letter, resume, and the names and contact information of three references to the following URL:  Review of applications will begin on January 27, 2014, and will continue until the position has been filled.

The University of Massachusetts Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, the University of Massachusetts is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the University of Massachusetts to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.