Customer Service Relief and Dispatch (Casual worker)

Location
San Diego, San Diego County
Posted
Jan 02, 2014


Customer Service Relief and Dispatch (Casual worker)
Department: Public Safety
Staff Part-Time
Job IRC #12569

Job Description:

The Public Safety Customer Service Relief and Dispatch is the first point of contact for the campus community, faculty, staff, students, guests, and visitors needing information or assistance from Public Safety.

The role of the CSR is to provide high level customer support, in person and over the phone, to resolve requests for general campus information or general Public Safety information. The CSR gathers all pertinent details of the request, assists with information for inquiries about the University and events on campus, analyzes and ascertains who can best provide assistance, then routes the request to the appropriate department representative. In the instance of a specific Public Safety request, the request is received and routed to the Communications Dispatcher for Public Safety.

Duties include operating a switchboard console for processing incoming University telephone calls for all University departments and or parties. The CSR will also provide relief for Dispatch Communications division by answering non-emergency calls. The CSR manages all requests for service with professionalism, confidentiality and high degree of customer service.

The CSR also processes lost and found items turned into Public Safety by receiving, impounding and documenting them, entering the information into a computer data base and responding to inquiries about Lost & Found items.

Provides Public Safety clerical assistance, Dispatch Communications, and Public Safety administrative support as requested.

Must be able to maintain a high level of confidentiality and sensitivity; due to the nature of the position, the CSR has access to highly sensitive information.

This position receives general supervision from the Security Services Manager.

This is a part-time, temporary, non-benefit based position with a proposed end date of June 30, 2014.

Qualifications:

• High school diploma or equivalent GED.
• Must be 21 years of age.
• Two years of customer service, general office or related experience.
• Must undergo a background investigation.

• Strong interpersonal and communication skills both oral and written to interact with a diverse population including faculty, staff, students and visitors.
• Possess excellent human relations skills; ability to work with various University constituents including parents, students, trustees, administrators and staff employees, vendors; strong interpersonal skills including tact, diplomacy and flexibility.
• Ability to communicate in a helpful, effective and professional manner in person and by telephone.
• Knowledge of University departments, personnel, campus area, areas surrounding campus and other points of interest.
• Strong judgment and problem solving skills and the ability to determine appropriate referral/action.
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software applications.
• Excellent at multi-tasking.
• Must be able to maintain a high level of confidentiality and sensitivity; due to the nature of the position, has access to highly sensitive information.

Special conditions of employment:

• Must be able to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on-call assignment and overtime as needed.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.  Serious candidates are encouraged to request official transcripts to help expedite the hiring process.   

Salary: $14.00/hour

Hours: 20 hours per week
This is a part-time, temporary, non-benefit based position with a proposed end date of June 30, 2014.

Closing date: January 9, 2014

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion.

Click Apply Now to complete our online application. In addition, you are strongly recommended to upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at hr@sandiego.edu





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