Program Assistant – Financial Aid
Basic Functions This position provides detailed information regarding aid eligibility and the application process and performs technical duties in support of the functions assigned to the Financial Aid Office. This position reports to the Director of Financial Aid Services. Essential Functions • Provide student focused service by responding in a professional manner with accurate information to inquiries regarding financial aid programs to potential and current students, parents, staff, and faculty. This may occur by one on one contact with students and staff, in person, on the phone or by email. • Provide information about financial aid application procedures and general eligibility requirements. • Assist with preliminary review of financial aid applications • Provide excellent customer service to students, colleagues, and outside agencies. • Maintain confidentiality with student records. • Perform verification of financial aid applications • Provide assistance at front-counter during scheduled shifts and as needed. • May meet with students in appointment settings. Advise students regarding financial aid and explain alternative courses of action. Make appropriate referrals, as necessary. • Maintain strict confidentiality of all student records. • Assist with quarterly SAP (Satisfactory Academic Progress) process. • Understand basic federal methodology and needs analysis. • Knowledge of federal and state regulations governing financial aid. • Competency in complex financial aid systems; computer literacy. • Assist with processing student loan requests. • Assist with technical duties such as downloading new software on office PCs, downloading applicant information. • Assist in organizing archive processes. • Perform related duties as assigned. Minimum Qualifications • High school graduation or equivalent. • Two (2) years full time equivalent (FTE) clerical experience. • Intermediate word processing, database and spreadsheet skills. Preferred Qualifications • Associates Degree from an accredited college or university. • Experience working in higher education and/or a social service environment. • Experience with Financial Aid Management (FAM) and/or Student Management System (SMS) or other database management system. • Experience assisting students/customers in a professional capacity with financial aid applications and questions. Conditions of Employment • Successful completion of criminal history background check prior to employment. • Must not be in default of a student loan or owe a Title IV repayment. • Regular and predictable attendance. The Successful Candidate Must Demonstrate • Excellent customer service skills; including building and maintaining internal/external customer satisfaction, problem solving and dispute resolution. • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. • Ability to earn the trust, respect, and confidence through consistent honesty, forthrightness and professionalism in all interactions. • Ethics and integrity, and sound professional judgment. • Ability to maintain confidentiality concerning business and customer matters. • Skill in using data and information to assess and understand issues, evaluate options, form conclusions and make decisions. • Effective interpersonal communication skills. • Ability to work efficiently and effectively in a deadline oriented high-pressure environment. • Excellent verbal, written, and oral communication skills. Excellent organizational skills. • Strong interpersonal skills to interact with a diverse population, both within and outside the college. Application Materials and Procedures Complete application packages must include the following: 1. Tacoma Community College application form. 2. Cover letter and resume. In your cover letter, describe how your background and experience align with the responsibilities and qualification for this position. Specifically address your experience providing customer service and problem solving. Terms of Employment This is full-time temporary classified position scheduled to work Monday through Friday 8:00am - 5:00pm or 9:00am - 6:00pm with some evening hours required-particularly in the first two weeks of the quarter. Continuation of this position is determined on funding. Flexibility in scheduling is required to meet department needs. The salary range is $2,212 to $2,920 per month. The College offers a generous benefits package to include: life, health, dental and long-term disability insurance, retirement, vacation and sick leave and holiday pay. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is required within 30 days of employment. The layoff unit for this position is “All Other WFSE Classified”.