Part-Time Admissions Advisor
Southwestern Michigan College Part-Time Admissions Advisor Southwestern Michigan College, a two-year college located approximately 30 minutes north of South Bend, Indiana, and approximately 30 minutes from Lake Michigan's eastern shore is seeking a Part-Time Admissions Advisor who is dedicated, enthusiastic and experienced. Job Description Summary: Southwestern Michigan College, a two-year college located approximately 30 minutes north of South Bend, Indiana, and approximately 30 minutes from Lake Michigan’s eastern shore is seeking a Part-Time Admissions Advisor who is dedicated, enthusiastic and experienced. The Part-Time Admissions Advisor serves as a customer service representative in the Student Service Center, a one-stop shop for both new and current students seeking basic information on admission, financial aid, and other student services. The Admissions Advisor is also responsible for the following: Essential Duties and Responsibilities: • Correspond with prospective undergraduate students and their families in person, by telephone, web, social media, and email. • Assess the placement testing needs of incoming and returning students and place students into classes accordingly • Coach students and their families on different ways to pay for college including grants, scholarships, federal student loans, and payment plans. • Advise and register students for their first semester of classes • Utilize Banner Student Information System and other various software systems to enter overrides, collect and analyze data, and perform other key operations. • Provide excellent customer service to all visitors in the Student Service Center : answering questions from students and guests, helping students with paperwork, and teaching students how to use SMC resources • Participate in student retention efforts, including but not limited to: workshops, phone calls, and mentoring sessions. • Create and update admissions and acceptance packets for prospective students • Other duties as assigned by the Executive Director of Student Services as well as the Vice President of Student Services Required Qualifications: • High School Diploma or GED • A minimum of one year of customer service experience or a combination of education and experience commensurate with the duties and responsibilities of this position. • Must be available to work Monday through Thursday 11:30AM- 6:00PM and Saturday 9:00AM-1:00PM. Preferred Qualifications: • Associates’s or Bachelor’s Degree Preferred Other Information: Knowledge Of: • Banner Student Information System, various software systems, and other technology devices. • Regulations of confidentiality as outlined by FERPA. • Working with students from a diverse group of backgrounds. Skills: • Ability to multi-task. • Excellent written and verbal communication skills. • Ability to maintain cooperative and effective working relationships with coworkers. Ability: • Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy. • Hearing and speaking to exchange information with students, staff and public. • Ability to sit or stand for extended periods of time. Application Instructions: Please do not mail application materials. Please only upload them through Southwestern Michigan College’s online system. Thank you! - http://www.swmich.edu/about-smc/employment Southwestern Michigan College is committed to a policy of equal opportunity for students, faculty and staff. The College complies with all federal laws and regulations prohibiting discrimination including Title VI, Title IX, Section 504, and Title II and with all requirements and regulations of the U.S Department of Education.