SCADhome Concierge Specialist

As a SCADhome team member in Atlanta, you will enhance students’ university experience by promoting a residential environment that supports their educational, artistic, and personal development. At the university’s hub for residence life and housing, you will play a pivotal role with continuing student housing registration, implementing housing policies, and reminding them of important dates.

As a concierge specialist, you will:

• Read, respond, and route incoming emails to the SCADhome help desk; compose and type routine correspondence; organize and maintain a file system for correspondence and other records
• Analyze qualitative and quantitative data and make deductions from varying facts and circumstances to enhance the SCAD experience
• Connect students to any SCAD department or resource; assist with referrals to departments and resources; provide contact information and help students schedule appointments
• Answer and screen telephone calls; assist with answering student questions about navigating SCADhome
• Proactively reach out to students about upcoming events and activities; provide reminders for important dates and make suggestions for success.

Strong candidates will demonstrate:
• Excellent communication, customer service, and organization skills
• Discipline, honesty and integrity
• An ability to handle multiple priorities

Minimum qualifications:     
• Bachelor’s degree
• At least one year of related experience
• Customer service experience
• Strong computer skills, including Microsoft Office Suite and Banner, or a similar database
• Able to work occasional evenings and weekends

Preferred qualifications:     
• Successful work experience in an academic environment

Travel required:
• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.   

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.