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Student Services Specialist, Office of Accessible Education

Employer
Stanford University
Location
Stanford, CA
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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Hiring range - $34.89 per hour. - $38.46 per hour.

Fixed term - End date November 30, 2027

Work arrangement- 5 days onsite

JOB PURPOSE:

This position Serve as the primary point of contact for OAE, providing professional and courteous support to students, families, faculty, staff, and visitors. Guide students through the registration process, review and track documentation for completeness, coordinate appointments, resolve routine inquiries, and escalate complex matters as appropriate. Maintain accurate student and operational data, support reporting and day-to-day office operations, and contribute to administrative projects, process improvements, and inventory management.

Responsibilities

Core Duties:

  • Review documents and forms for completeness, track files forfollow up and distribute for review.

  • Research and resolve routine issues, refer complex issues toother staff.

  • Input data, update electronic databases, web sites, literature,and associated materials. May collect, gather and validate data, preparebasic reports.

  • Coordinate logistics for outreach activities, meetings, andevents.

  • Respond to routine inquiries from students, faculty, externalconstituents, and staff.

  • Serve as a subject matter resource to students and otherdepartments.

  • Contribute to general office administration and processimprovements.

  • May train and direct day to day activities of student andtemporary workers.

Minimum Education andExperience

Associates degree and one year of relevant experience, or combinationof education and relevant experience.

Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills.

  • Basic computer skills, including experience with Microsoft OfficeSuite.

  • Customer service skills.

  • Basic office administration skills.

  • Ability to learn compliance with legal, financial, and universitypolicies and external regulations.

Organization

Change the world. And yourself.

Stanford University has changed the world, over and over again.

We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

Stanford Facts at a Glance

Opened 1891

Student Enrollment

  • Undergraduates: 6,980
  • Graduates: 8,897

Campus

  • 8,180 contiguous acres in six governmental jurisdictions
  • Nearly 700 major buildings
  • 97% of undergraduates live on campus

Research

  • 5,300 externally sponsored projects
  • $1.33 billion total budget

Faculty

  • 2,043 faculty members
  • 21 Nobel laureates are currently members of the Stanford community
  • 5:1 student to faculty ratio

Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

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